Associate Renewals Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
• Own and manage the renewals process in collaboration with the account teams.
• Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
• Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
• Communicate risk clearly and take steps to mitigate.
• Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.

• 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
• Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
• Strong process management and ability to manage a high volume of transactions and tasks.
• Customer management experience.

• Knowledge of Salesforce product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application. Experience with Salesforce a significant plus.
• Ability to manage transactions through every stage.

• PASSION: Passionate about Customer Success.
• BEGINNER'S MIND: Always learning, approaches each interaction with open mind, great listener and hands-on.
• URGENCY: Ability to move fast and drive business value and results.
• OHANA: Embodies Aloha culture: a team player that everyone enjoys working with and has a generous heart.
• TRUST: Trust the company's core values.
• ADAPTABLE: Excels in high levels of uncertainty and change.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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