Associate Product Manager

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Job Overview
The Assoc Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive goto-market activities as needed.

Job Responsibilities:

• Vision, Strategy, and Analysis
  • Conducts research and analysis in order to help create and manage product vision and roadmap.
  • Participates in end user research to inform product prioritization
  • Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
  • Assists with product presentations.
  • Conducts competitive product analysis.
  • Provides ad hoc information to management by creating special reports and analysis on request.
  • Participates in development of product feature set and positioning strategies.
  • Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
  • Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Customer Evangelist
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Create, manage, foster an active VOC feed for themselves and team.
  • Actively looks for opportunities to delight or meet customer’s unmet needs.
  • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
  • Creates an environment and culture where the team is immersed in customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Product Execution / Delivery
  • Helps generate and maintain dashboards and reports that track product health and success metrics.
  • Assists with maintaining and updating product backlog and priorities with partners.
  • Scopes and prioritizes activities based on business and customer impact.
  • Assists with beta and pilot programs with early-stage products and samples.
  • Assists in preparing product documents and product use cases to drive product activity.
  • Supports sales and marketing with the necessary product knowledge.
  • Assists in the development of adoption tools and training material.
  • Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
  • Understands challenges and recommends trade-offs with the team.
  • Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
  • Ensures defects are factored into regular backlog prioritization for resolution based on priority.
  • Helps prepare and drive product and experience demos.
• Relationship & People, Professional Development
  • Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
  • Develops positive working relationships with Customer groups or Customer Representatives.
  • Develops industry knowledge by attending educational workshops.

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• 0-2 years of relevant Product Management experience in an agile software product development environment. (Preferred)

Knowledge, Skills and Abilities:

• Agile Methodology (Required)
• Backlog Management (Required)
• Business Acumen (Required)
• Data Analysis (Required)
• Market Research (Required)
• Product Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• Technical Writing (Required)
• User Experience (UX) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $84,700 - $152,790National Base Pay Range: $77,000 - $138,900

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ368891&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.