Associate Product Manager

Overview

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Our Impact

At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities.

We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve.

Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world.

Career Opportunity
Cariloop is hiring an Associate Product Manager to own delivery and iterative improvement of product experiences that support caregivers and enterprise partners. You’ll sit at the center of a cross-functional squad, translating validated customer and business needs into clear requirements, then guiding work through build, launch, and learning cycles.

This role is ideal for a PM who loves hands-on execution, thrives in Agile delivery, and is actively growing their discovery and strategy muscles. You will contribute inputs to roadmap shaping and customer insight work, while being primarily accountable for shipping high-quality outcomes within an assigned product area. Associate Product Managers focus on leading feature-level discovery and delivery that ladders into that strategy.

Your Role
1) Product Delivery & Agile Execution
You are the day-to-day owner of delivery for your squad’s roadmap commitments.

• Own and maintain the backlog for your product area; keep it clean, prioritized, and outcome-focused.

• Support in the writing feature briefs, user stories, and acceptance criteria that enable fast, high-quality delivery.

• Lead team ceremonies: refinement, sprint planning, standups, retros, demos.

• Partner daily with engineering/design/QA to unblock work, clarify requirements, and escalate tradeoffs.

• Ensure every release includes adoption enablement (release notes, internal comms, lightweight training).

2) Discovery & Problem Validation
You lead feature-level discovery and validation in support of broader strategy.

• Participate in reviewing customer insights via interviews, support tickets, CS/Sales feedback, and usage data.

• Collect feature-level discovery using interviews, internal feedback, and data. Connects inputs to prioritization using impact/effort/risk thinking.

• Define and validate problems before proposing solutions (hypotheses, lightweight research plans).

• Collaborate with design on journey mapping, prototypes, and usability feedback loops.

• Size opportunities at a feature level: impact, effort, risks, dependencies.

3) Stakeholder Alignment & Roadmap Contribution
You keep stakeholders aligned and contribute evidence to roadmap decisions.

• Communicate progress, timelines, and decisions to internal stakeholders.

• Partner with cross functional teams to ensure features map to employer/member needs and GTM readiness.

• Support inputs to quarterly/biannual roadmap planning; propose sequenced feature bets.

• Build confidence in learnings and tradeoff rationales clearly and early.

Qualifications

• 1+ years of previous work experience in product management as an Associate Product Manager or Owner role.

• A degree in Business, Computer Science, Engineering, or a related field is preferred

• Additional certifications in Product Management or Agile methodologies are a plus.

• Effectively able to facilitate Agile ceremonies and manage the product backlog.

• Analytical and decisive with a demonstrated ability to assess challenges or roadblocks, and present ideas for solutions to all levels of stakeholders.

• Strong interpersonal skills with the ability to work closely with both technical, and non-technical teams.

• Direct or indirect experience in the healthcare or caregiving industry is valuable but not required.

• AI Curiosity & Application: Has experimented with AI tools in a professional, academic, or personal setting and can articulate how they have applied AI to solve problems or streamline tasks.

Attributes

• Commitment to providing exceptional service to team members, customers, and partners.

• Strategic thinking and experience bringing product ideas from concept to reality.

• Strong problem-solving and influential leadership abilities.

• Self-motivated learning style and ability to quickly establish expertise with new products or services.

• Flexible and open to change in a high-growth environment.

Benefits and Perks
At Cariloop, our commitment to supporting caregivers, families, and each other extends to every aspect of our organization, including our benefit offerings. Designed to address the holistic needs of our Loopers, our comprehensive program encompasses employee health, financial stability, and overall wellness. By prioritizing the well-being of our Loopers, we not only fulfill our mission but also foster a culture of empathy, collaboration, and support that extends beyond the workplace. Our comprehensive benefits package offers:

• Comprehensive Medical, dental, and vision insurance coverage

• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA), empower you to build a secure financial future while taking care of your present needs.

• Company-sponsored life, short-term, and long-term disability insurance, providing peace of mind in both anticipated and unforeseen life events

• Access to Cariloop's member portal and services for both you and your family, offering a wealth of resources and support in navigating your caregiving journey

• Open time-away policy and 14 paid company holidays yearly, promoting self-care and work-life balance, reflecting our commitment to Looper's well-being

• Quarterly mental health days where all Loopers are encouraged to disconnect and recharge for the day

• Paid volunteer time away, allowing all Loopers to make a positive impact in our communities

• Fully paid caregiver leave for all Loopers, reflecting our commitment to supporting caregivers within our own company

• And more!

Please contact the People team at [email protected] if you would like to request a reasonable accommodation during the application or interviewing process.

Cariloop participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

In alignment with our core values, Cariloop provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To learn more about how Cariloop creates an environment where people can be their true, authentic selves, click here.