Associate People Operations Partner

In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support. This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.

This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Coordination/administration of HR employee-related tasks.
• Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify opportunities to streamline and optimise HR processes and best practice improvements.
• Participate in HR system testing.

• University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
• Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
• Great customer service and communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement and operational excellence.
• Experience in HR administration or operations.
• Business-level proficiency in both Japanese and English is required.