Associate, Payroll Delivery

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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ASSOCIATE, PAYROLL DELIVERY (Canada / US Payroll)

Role summary

• To process payroll and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
• To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries.
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
• To proactively seek learning opportunities to develop and maintain good knowledge of Strada’s systems, clients and workflow and processing procedures.
• To take an active part in promoting your own training and development in all areas.

Main responsibilities

Production

• Responsible for processing payrolls and HR tasks and meeting targets given for the same
• Responsible for first level verification of data
• Responsible for Timely Escalation of Production Related Issues
• Responsible for maintaining accuracy
• Cascading updates to Process Related Reports and Documents Compliances
• Following ISMS Compliance of the team
• Adhering To Company Policies, Rules and Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc.

On Process

• Adhering to Work Timings, Leave Schedules

Key experience

• Graduate from any stream / Diploma Holder
• 6 months to 2 years' work experience with Canada or US Payroll processing
• PC Literacy - Word and Excel (Basic Level)
• Commerce background
• Track record of face to face, telephone and written contact with customers

Role Expectations:

• We offer a hybrid work set-up (once a month)
• Shift Schedule is graveyard from 8:00 PM to 5:00 AM

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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