Position Summary:
The Associate Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. Able to anticipate internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
Applies a critical and analytical approach to resolving technical problems. Works well with the team and is able to guide them to ensure infrastructure projects are well implemented.
Roles & Responsibilities:
Project Management
- Lead end-to-end delivery of network infrastructure and transformation projects, from initiation, planning, design, implementation, testing, and operational handover.
- Manage project scope, schedule, budget, resources, risks, issues, and dependencies to ensure successful delivery.
- Coordinate cross-functional teams, including network engineers, cybersecurity, infrastructure, application teams, business stakeholders, and vendors.
- Drive network modernization initiatives such as LAN/WAN refresh, SD-WAN deployment, wireless upgrades, data center migration, and cloud connectivity.
- Manage vendor procurement, contract negotiations, project governance, and stakeholder communications.
- Oversee testing, migration, cutover, and post-implementation support to minimize business disruption.
Network Operations (BAU)
- Manage daily network operations to ensure high availability, performance, reliability, and security of enterprise network services.
- Oversee incident, problem, change, and service request management in accordance with ITIL best practices and service level agreements (SLAs).
- Lead operational teams and vendors in monitoring, troubleshooting, escalation management, and root cause analysis.
- Drive capacity planning, service improvement initiatives, operational readiness, and technology lifecycle management.
- Ensure compliance with security policies, regulatory requirements, and operational standards.
- Manage operational governance, KPI/SLA reporting, stakeholder engagement, and continuous service optimization.
Requirements/ Qualifications:
- Bachelor in Computer Engineering or equivalent
- Minimum of 5-7 years of hands‑on experience in network operation support and network project management
- Minimum CCNA certified
- CCNP certification preferred; CCIE certification will be a strong added advantage
- Hands-on experience with Cisco, Aruba, Huawei or equivalent technologies
- Proven hands‑on experience in implementing, operating, and troubleshooting Cisco ACI (Application Centric Infrastructure) environments
- Strong operational and troubleshooting experience supporting LAN/WAN networks, including MPLS architectures
- Hands‑on experience with Network Access Control (NAC) solutions (e.g., authentication, authorization, policy enforcement) will be an added advantage
- Exposure to enterprise wireless networking technologies is an added advantage
- Comfortable to commit 24/7 standby
- Able to travel to differnt PHI sites among the cluster
- 2 years contract