Associate Network Engineer - Ops Support (Infra Operations)

Network Operations & Support

• Manage and maintain enterprise network infrastructure, including LAN, WAN, WLAN, Internet connectivity, and network security devices.
• Monitor network performance, availability, and capacity to ensure optimal service delivery.
• Perform troubleshooting, root cause analysis, and resolution of network-related incidents and problems.
• Support network changes, upgrades, maintenance activities, and service requests in accordance with established procedures.
• Implement and maintain network documentation, configurations, and operational procedures.

Network Design & Implementation

• Participate in infrastructure projects involving network technology refresh, expansion, migration, and transformation initiatives.
• Ensure network designs align with enterprise architecture, security standards, and operational requirements.

Security & Compliance

• Ensure compliance with organizational security policies, regulatory requirements, and industry best practices.
• Collaborate with cybersecurity teams to strengthen network security posture.

Vendor & Stakeholder Management

• Coordinate with service providers and vendors to resolve network issues and manage service delivery.
• Participate in technical discussions with stakeholders to understand requirements and translate them into network solutions.
• Review vendor proposals, technical specifications, and implementation plans.

Incident, Problem & Change Management

• Manage and resolve network incidents within agreed service levels.
• Perform problem management activities to identify recurring issues and implement preventive measures.
• Participate in change management processes and ensure proper implementation and documentation of changes.
• Provide after-office-hours support and standby duties when required.