Associate IT Operation and Support Engineer

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is you

• Experience in working as operations or support engineer
• Experience in Windows and Linux/UNIX system administration
• Medium to strong grasp of relational databases and SQL
• Advanced Troubleshooting skills in a multi-user environment
• Advanced English proficiency (spoken and written)

Nice-to-have skills:

• Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
• Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
• Ability to exercise good judgment, to independently assess risk, and to make critical decisions
• Willingness to work flexible shifts

This is your role

• Monitoring system operations and troubleshoot problems
• Analyzing root causes of operational malfunctions and provide resolutions
• Resolving operational problems within the defined schedules and service level agreements
• Driving incident resolution and process improvements to minimize impact to the production environment and business partners
• To develop a support plan to prioritize and resolve issues
• To address customer issues promptly and accurately
• To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
• To develop preventive measures and document issue resolution procedures

Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.

What awaits you at Avenga?

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.