Summary of Position:
- Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
- Collaborate with various teams to maintain service quality, security, and compliance.
- Participate in service reviews, continual improvement and change management sessions.
- Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.
Key Responsibilities:
- Manage NOC Infrastructure Services to meet agreed service levels.
- Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, ISE, Firewall’s.
- Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms.
- Perform network performance monitoring, optimization, and fault resolution.
- Manage IP addressing, subnetting, and network segmentation in Bluecat.
- Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent).
- Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
- Support incident and major incident management and ensuring accurate service documentation.
- Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
- Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
- Document network configurations, changes, and troubleshooting steps.
- Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions.
- Recommend improvements in network design, performance, and automation.
- Stay current with emerging networking technologies and industry trends.
Benefits of Working with Us:
- Engage in dynamic work environments and collaborate with passionate professionals.
- Be part of Alcon's Network Operations Center.
- Collaborate with passionate professionals.
- Experience in an international, collaborative workplace.
- Get involved with cutting-edge Infrastructure technologies and service management practices.
Key Requirements/Minimum Qualifications:
- University degree in Computer Science, Engineering, or a related field.
- 2-4 years of IT experience in Networks, Cloud, Voice,
- Cisco CCNA or other Cisco/Juniper/AWS advanced industry certification in the areas of Network, Cloud, Collaboration and Voice.
- Knowledge of routing & switching protocols like(OSPF, BGP, VLAN, STP).
- Knowledge of voice traffic and CUCM server will be advantage.
- Hands-on experience with Cisco/Juniper networking devices and SD-WAN solutions.
- Proficiency in troubleshooting network issues.
- Good communication and documentation skills.
- Ready to work in shifts 6am to 3pm and 2pm to 11pm.
- Flexible to provide support during weekends
Preferred Qualifications:
- Experience in troubleshooting and resolving incidents.
- Experience in implementing changes and fulfilling IT Infrastructure requests.
- Must be able to work on technical issues.
- Ability to communicate and collaborate with end users and service providers.
- Must be able to solve problems in a structured and methodical way.
- Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms
Key Competencies:
- Results-driven approach with a focus on meeting and exceeding targets.
- Strong commitment to customer satisfaction and quality service delivery.
- Ability to act swiftly and decisively, prioritizing fast and effective solutions.
- Demonstrated self-discipline and commitment to achieving set objectives.
Additional Information:
- This position requires excellent English communication skills, both written and verbal.
- The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.
- Cross-cultural awareness and a global mindset is needed.
Work hours: 6 AM to 3 PM IST and 2 PM to 11 PM IST
Relocation assistance: Yes
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.