Associate Field Software Engineer
VTEX · Brazil ·
- Work mode
- Onsite
- Category
- Software engineering
- Company size
- 501-1000
Field Software Engineer at VTEX acts as the technical face for enterprise ecommerce clients, diagnosing and resolving integration issues, performance bottlenecks, and architectural conflicts to unblock customer implementations.
About the Role
Most support engineers wait for the ticket. You won't.
As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.
Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.
This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.
This is an in-office position based at your local VTEX office.
*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.
What You Will Do
- Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets.
- Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations.
- Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed.
- Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had.
- Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks.
Who you are
- Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production.
- Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman.
- A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it.
- Strong communication skills: you can explain a technical root cause to a developer and to a business stakeholder in the same meeting.
- A self-taught, proactive mindset — you ask probing questions, validate assumptions, and go find the answer.
Nice to Have
- English (working proficiency)
- Digital commerce experience beyond VTEX
- SEO and front-end performance optimization knowledge
- Degree in Engineering, Computer Science, or related field