Associate Customer Service Representative
onsemi · Muntinlupa, Philippines, Philippines ·
- Employment
- Full time
- Category
- Support
- Primary interface of onsemi to external customers and vise versa.
- Provide customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols
- Bachelor’s Degree in Business Management and or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on rotating shift schedule (12:00pm-9:00pm and 9:00pm-6:00am).
- Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
- Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tool is an advantage.