Associate Customer Service Representative
onsemi · Carmona, Cavite, Philippines, Philippines ·
- Employment
- Full time
- Category
- Support
- Experience
- 2+ years
- Primary interface of onsemi to external customers and vice versa.
- Provide Customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols
- Graduate of BS Industrial Engineering or related discipline
- At least 2 years work experience in Customer Service, preferably in similar industry
- Willing to work on night and rotating shift schedule.
- Full command of English language both written and spoken
- Advanced skills in Microsoft Office especially MS Excel
- Knowledge in Lean Six Sigma tools and methodology
- Good analytical thinking
- Technology savvy
- Knowledge in Salesforce CRM tools is an advantage.