Associate - Business Analyst
EXL · Gurugram, Haryana, India ·
- Work mode
- Hybrid
- Category
- Business analysis
- Experience
- 0+ years
- Company size
- 1000+
An entry-level travel operations role at EXL in Gurugram: day-to-day work involves handling flight bookings, refunds, fares and pricing in a GDS (Amadeus, Sabre or Galileo), and resolving customer queries over email with high accuracy. Open to candidates with 0-2 years' experience and a travel certification.
• Must have working knowledge on GDS (any)
• Must have knowledge of working on GDS
• Must have knowledge of Refunds, Fares & pricing
• Travel certification is required.
• Must have knowledge of different fare and routing types
• Good communication skills
• Good Travel geographical knowledge
• Maintaining high accuracy, productivity standards and should have willingness to learn.
• Will have interaction with clients through email for query resolution and should build and maintain good working relationships with customers.
• Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment.
- Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).
- Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
- Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
- Engage with customers through email for query resolution, ensuring timely and professional communication.
- Build and maintain positive working relationships with customers while delivering exceptional service.
- Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs.
- Participate in process improvement initiatives to enhance operational efficiency.
- Adapt to new processes and changes within a dynamic work environment with a willingness to learn.
Bachelor's/Master's in any stream 0-2 years