Associate Application Analyst

Our organization is growing and as we grow we need more data support! The Associate Application Analyst provides day-to-day support, end-user training, and education for the organization's EHR/EMR platforms and related business applications. This role performs basic troubleshooting, data entry, and data corrections, and helps end users of all technical skill levels resolve routine system issues and developing proficiency in application use.

The ideal candidate for our Associate Application Analyst not only has a keen eye for detailed reports but also has experience providing support to clinical staff by reviewing data entry errors and providing one on one instruction. The candidate will thrive is a varied and fast-paced environment with competing demands with many interactions with providers, outside and related agencies and OHRS staff.

Who are we? Thurston Mason Behavioral Health Administrative Organization (TMBH-ASO) and Olympic Health and Recovery Services (OHRS) is a quasi-governmental organization that is responsible for the network of behavioral health crisis services in Thurston and Mason counties, and is a licensed behavioral health agency with multiple programs assisting the most vulnerable population in our community through crisis services, jail services, hospital diversion, and housing.

Salary Range: $26.58 - $36.23 per hour, negotiable based on experience, education, and parity within the organization.

The schedule for this position is Monday-Friday 8am-5pm. An alternate schedule can be arranged with supervisor approval after satisfactory completion of the probationary period.

MAJOR RESPONSIBIITIES:

• Provide first-level support and basic troubleshooting for EHR/EMR platform users, escalating complex issues to Application Analysts or the Senior Applications Analyst as needed.
• Perform data entry and data corrections within the EHR system to support the accuracy and completeness of client and clinical records.
• Conduct insurance eligibility checks and support related data verification tasks.
• Retrieve, import, process, and validate reports, acknowledgements, eligibility responses, and other data exchanges from EHR/EMR platforms and other organizational data systems. Process EHR data integrity reports, identifying processing errors and working with clinicians to correct data.
• Perform client and provider account maintenance, including processing duplicate member records for correction, account merges, and staff credentialling portals.
• Assist end users of all skill levels with day-to-day questions and basic training on business applications, communicating technical concepts in clear, accessible terms.
• Support routine system monitoring, data quality reviews, data correction and validation tasks under the direction of senior team members.
• Provide onboarding, refresher, and training to clinical and administrative staff on EHR and related business applications. Create and maintain associated training and materials.
• Help document standard operating procedures, troubleshooting steps, and training materials for common system issues.
• Assist with testing of system updates, patches, and configuration changes prior to deployment.
• Independently prioritize assigned tasks and support tickets to meet deadlines and manage multiple routine priorities.
• Maintain a basic understanding of healthcare operations, including data entry, data corrections, and insurance eligibility processes. Responsible for a variety of data entry projects.
• Perform other duties as assigned.

BENEFITS:

TMBH-ASO/OHRS provides comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options), and life insurance and disability insurance options. Eligible employees participate in WA State PERS retirement plans and employees may elect additional pre and post-tax deferred compensation retirement options. Employees receive a PTO package earning a minimum of 140 hours annually and 12 paid holidays. Other tax deferred options include Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA).

TMBH-ASO/OHRS is an approved Public Student Loan Forgiveness employer. We pay the fees for required DOH licenses for clinical positions, and we offer annual professional development funds.

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