Responsibilities and Essential Functions:
AI-First Product Development
- Create user stories aligned to established product vision and features (epics), emphasizing AI-driven capabilities such as workflow automation, predictive insights (e.g., sales forecasting, service recommendations), and generative experiences (e.g., content suggestions, conversational tools).
Backlog & Agile Execution
- Assist in backlog management for sprint teams; partner with R&D, Data Science, and Scrum Master to prioritize work based on customer value, data readiness, and AI feature impact.
- Support full lifecycle delivery including definition, development, beta testing, showcase, and retrospective.
Cross-Functional Collaboration
- Work with Product Managers, Product Marketing, Engineering, and Data teams to clearly articulate value propositions for AI-enabled features.
- Ensure alignment between technical feasibility (models/data) and dealer business needs.
Data-Driven Decision Making
- Leverage analytics, user feedback, and experimentation to evaluate feature performance and guide improvements.
- Support testing and validation of AI features, including usability and outcome effectiveness.
Product Metrics & Outcomes
- Learn and track key success metrics such as adoption, profitability, NPS, throughput efficiency (e.g., time saved in dealership workflows), and AI-specific metrics (e.g., model accuracy, utilization).
- Understand how these metrics relate to user stories and feature performance.
AI & Domain Expertise Development
- Invest in building functional expertise in dealership operations and CDK platforms.
- Develop practical understanding of AI/ML fundamentals, including limitations, bias, and explainability.
- Partner with senior Product Managers to translate dealership pain points into scalable, intelligent product solutions.
- Follow all CDK Global policies and procedures
- Complete all mandatory assigned compliance tasks and acknowledgements
- Meet or exceed all performance expectations
Required Job Skills & Qualifications:
- Bachelor’s degree in Computer Science, Business, Engineering, Data Science; OR in lieu of a bachelor’s degree, at least 4 years of related experience.
- 1+ years of Product Management/Product Owner experience or relevant internship
- Strong analytical skills; ability to translate dealership and customer needs into structured requirements
- Foundational understanding (or strong interest) in AI/ML and data-driven product development
- Excellent written and verbal communication skills
- Ability to break complex workflows into actionable user stories
- Adaptability and willingness to learn in a fast-paced, evolving technology environment
- Travel up to 25% to engage with dealerships, customers, industry events, and internal stakeholders to gather insights, validate product direction, and support product delivery.
- Thinks dealer workflow first, AI-enabled, prioritizing automation and intelligence to reduce manual effort
- Uses data and insights to inform decisions and continuously improve products
- Designs with trust, transparency, and responsible AI in mind
- Focuses on scalable, platform-based solutions that drive measurable dealership outcomes
Preferred Skills & Qualifications:
- 1+ year related work experience or relevant internship as product owner, product manager
- Exposure to AI/ML, data analytics, or automation tools
- Experience in Agile/DevOps environments and working with distributed teams
- Familiarity with automotive, retail, or SaaS platforms is a plus
Physical Requirements:
- Operate Computer Hardware and Other Office Equipment: Constantly
- Repetitive Motion: Frequently
- Position and Move Items: Seldom
- Physical Demands: Up to 15 pounds
- Remain in a Stationary Position: Constantly
- Move About: Seldom
- Adjust Posture for Movement: Seldom
- Ascend and Descend: Seldom
- Observe or Inspect Details: Constantly
- Communicate Information and Ideas so that Others will Understand: Occassionally
- Exposure to Outdoor Weather Conditions: Seldom
- Detects Auditory Cues: Constantly
- Exposure to Confined Spaces: Seldom
- Operate a Vehicle Safely: Seldom
- Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Seldom
*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Equal Employment Opportunity (EEO)
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.
Non-Discrimination and Reasonable Accommodation
Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.