Assistant Restaurant Manager [Outram]

SUMMARY:

We’re looking for a motivated Assistant Restaurant Manager to join our growing team at Willow & Oak. In this role, you’ll play a vital part in ensuring smooth daily operations, delivering excellent guest experiences, and leading a team that shares your passion for great service. This position is ideal for someone with strong leadership, communication, and organizational skills who thrives in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES:

Operations & Service Management

• Address guest complaints and feedback promptly during service
• Handle general enquiries and in-house delivery orders efficiently
• Assist in event planning, coordination, and set-up when required
• Ensure restaurant cleanliness, hygiene, and safety standards are consistently met
• Plan and prepare each shift to deliver excellent guest service and operational efficiency
• Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow
• Operate and cover all Front-of-House stations, including hands-on service when required
• Oversee opening & closing procedures, including any ad-hoc tasks assigned by management

Team Leadership & Training

• Supervise on-duty staff to maintain service excellence and compliance with SOPs
• Foster a positive and productive work environment to uphold service standards
• Train, coach, and support new team members according to their learning pace to ensure they meet service and quality standards
• Review sales and team performance, implementing continuous improvement plans to drive sales growth and enhance service quality

Inventory & Financial Management

• Manage ordering processes and maintain sufficient stock levels for restaurant operations
• Report operational matters, including maintenance and equipment issues to management
• Oversee supplier invoice filing and ensure accurate cash handling at every end-of-day reconciliation

Compliance & Administration

• Uphold brand standards to deliver a consistent, high-quality guest experience
• Ensure full adherence to company policies, SOPs, and all regulatory requirements

This position is located at our Outram location.

JOB REQUIREMENTS:

• At least 2–4 years of supervisory experience in F&B, preferably in a restaurant setting
• Ability to adapt in a fast-paced environment, balancing service with operational needs
• Strong leadership and people management skills with a hands-on attitude
• Able to multitask and perform under pressure in a fast-paced, high-volume environment
• Able to work flexible shifts, including weekends and public holidays