Assistant Resident Manager (Eastern ON)

We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $21,000 + apartment suite inlcuded (taxable benefit).
• Employer paid benefits• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount• Awards for years of service• Opportunity for career development
• Inclusive and diverse work environment• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service:

Greet and interact with residents in a friendly and professional manner
Promote a welcoming atmosphere
Demonstrate excellent customer service and a "can-do" attitude
Attend to resident concerns and service requests within 24 hours
Follow up with residents to ensure a high level of customer satisfaction
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
Knowledge and safe handling of cleaning chemicals
Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
Monitor and clean of garbage chutes, garbage and recycling rooms
Collection of garbage and recycling bins in coordination with the city waste schedule
Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance:

Assist residents how to complete maintenance requests through the proper channels
Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications:

Previous or similar property management experience an asset
Strong customer service skills
Good written and verbal communication skills
Basic computer and keyboarding skills
Ability to perform general cleaning duties, and minor maintenance repairs
Must be able to lift up to 50 lbs.
Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
Fluent in English