ASSISTANT PROPERTY MANAGER RESIDENTIAL

SUMMARY

The Assistant Property Manager supports the Property Manager in the daily operations of both residential rental properties and condominium associations. This role is primarily responsible for assisting with all aspects of property operations, with a particular focus on accounts payable and receivable. Additionally, the position provides advanced administrative and project coordination support, while contributing to leasing, resident and owner relations, vendor management, budgeting, and compliance—ensuring high standards of service and operational efficiency across all property types.

Must have a strong background in affordable housing tax credits (such as LIHTC) to ensure regulatory compliance and maximize portfolio performance.

BENEFITS:

• Medical, dental, and vision insurance for the employee at no cost to the employee
  • Additional medical plan options available at a small monthly cost
• Employee responsible for monthly premiums for additional dependents
• Health Savings Account (HSA) available depending on medical plan selection. Company contributes monthly ($150/ employee or $300/employee+)
• LTD, STD, and life insurance for the employee at no cost to the employee
• Minimum of 160 hours (20 days) of PTO
• Most federal holidays are observed; the employee’s birthday is observed as a holiday
• Guaranteed salary raises every year depending on CPI
• Up to 4% bonus every year depending on previous year’s performance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

General Responsibilities include:

Assist in the management of core property functions, including leasing, resident relations, marketing, maintenance coordination, budgeting, accounts receivable/payable, vendor relations, staff recruitment, and team development.

Maintain awareness of local market trends and recommend strategies to improve leasing outcomes and resident satisfaction.

Communicate regularly with the Property Manager and team regarding apartment availability, traffic trends, and strategies to improve occupancy and leasing performance.

Oversee accounts payable processes to ensure timely and accurate payments.

Manage the purchase order system, including initiating and renewing standing orders.

Set up new vendors, including collecting W-9 forms and credit documentation.

Execute the leasing process in accordance with company standards: greet prospective residents, assess needs, present units, highlight features and benefits, close sales, and conduct follow-up.

Ensure the leasing office, model units, and vacant apartments are presentable and reflect a professional, welcoming environment.

Complete leasing applications, verifications, lease agreements, and required addenda; communicate results to applicants.

Maintain organized files, leasing documents, and operational reports.

Process rent and deposits; scan daily deposits to the bank; update resident accounts to reflect payments and charges.

Maintain accurate and confidential resident records, including move-ins/outs, notices, late payments, and returned checks; research and correct discrepancies.

Support rent collection efforts and minimize delinquency through phone calls, notices, and personal outreach.

Manage the online work order system: assign tasks to maintenance/front desk, follow through to ensure completion and service quality.

Respond to resident concerns promptly and follow through to resolution; escalate issues when necessary.

Monitor resident satisfaction through direct interactions and Customer Satisfaction Surveys.

Provide professional phone support for the management office and assist with overflow coverage as needed.

Prepare routine correspondence, memoranda, and internal communications.

Responsibilities specific to Condominium Association Management include:

Conduct monthly and bi-monthly property inspections and submit reports as required.

Review association financial statements and assist with annual budget preparation.

Maintain working knowledge of governing documents (e.g., declarations, bylaws, rules and regulations).

Stay current with relevant state regulatory statutes and ensure compliance with community policies and procedures.

Prepare and manage requests for proposals (RFPs) for community services.

Collaborate with Board of Directors (BOD) and association committees; attend meetings and provide administrative support as needed.

Maintain organized records for unit files, resident and owner communications, vendor contracts, and association documents.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.