Assistant Program Manager, Scattered Site Housing Program

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.




What The Assistant Program Manager Does:

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meets contract requirements in their daily work.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Conduct weekly supervision for direct reporting staff.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Conduct face-to-face home visits with clients to provide services
• Document all interactions with clients in the case records
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Program Manager on programmatic and operational matters.
• Attend and represent the organization at staff, funder, and external agency meetings as required.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments as needed.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed.
• Conduct annual mental health assessments of clients
• Respond immediately to emergencies and inform supervisor
• While not on call, may need to be reachable afterhours and on weekends in case of client emergency
• If in the event the program is understaffed, supervisors will take on the responsibilities and duties of the supervisees.
• Other duties as assigned.

Minimum Education/Experience Required:

• Master’s Degree in Social Work or Mental Health Counseling required.
• Must possess or obtain New York State licensure (LMSW, LCSW, or LMHC) within 6 months of employment.

Other Requirements:

• Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.

• Familiarity counseling services
• Excellent written & verbal communication.
• Computer literacy in Microsoft Office Suite.

• Please note that this position does not provide and is not eligible for clinical hours

Preferred Qualifications:

• Bilingual in Spanish or Haitian Creole.
• Experience working with people living with HIV/AIDS and related issues.

Pre and/or Post Employment Requirements:

• General pre-employment background checks, including SCR and criminal background checks, medical clearance such as a TB test, and other clearances as required by the funder.

Compensation: $79,576.77 annually

Status: –Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.