Assistant MIS Manager

Role Overview

The Talent People is representing our client - a publicly listed consumer financial services group with a strong retail footprint across Singapore and the region - in the search for a detail-oriented and technically grounded Assistant MIS Manager to join our team.

You will serve as the bridge between business stakeholders and technology, leading requirements gathering, system coordination, and operational reporting — all while ensuring our core platforms run smoothly.

Key Responsibilities

Business Analysis & Technical Coordination

• Lead stakeholder sessions to gather, analyse, and document requirements for system enhancements, new implementations, and automation projects.
• Translate business needs into Functional Requirement Documents (FRDs), Use Cases, and Process Flows (BPMN).
• Conduct As-Is / To-Be workflow analysis and gap assessments, recommending practical technical or procedural solutions.

Project Coordination & Solution Delivery

• Plan and coordinate User Acceptance Testing (UAT), including test script creation.
• Prepare user manuals, conduct training, and manage stakeholder expectations during system rollouts.
• Act as the functional liaison with external software vendors, holding them accountable to scope and SLAs.

MIS Operations & Data Management

• Monitor the health and integrity of core business applications including ERP, POS, CRM, and Loan Management Systems.
• Design and maintain management dashboards and reports to support decision-making across business entities.
• Serve as the Tier-2 escalation point for complex functional issues beyond Level 1 support.

What We're Looking For

Essential

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related discipline.
• Minimum 2 years of experience in an MIS or Business Analyst role.
• Solid understanding of SDLC and Agile/Waterfall methodologies.
• Strong grasp of systems architecture, APIs, integrations, and databases.
• Technical proficiency in SQL for data verification and analysis.
• Proficient with project management tools such as MS Project, Jira, Teams Planner, or Azure Boards.
• Excellent communication skills — able to convey technical topics clearly to non-technical audiences.
• Ability to manage multiple concurrent projects with competing priorities.
• Experience working within global or geographically dispersed teams.

Preferred

• PMP, PRINCE2, or Agile Scrum certification (or equivalent).
• Familiarity with data governance, system security, and infrastructure fundamentals.
• Experience with cloud applications, workflow automation, or BI/reporting dashboards.
• Exposure to security audits, DPTM preparation, or VAPT reviews.
• Background in financial services or multi-branch operations.
• Ability to context-switch rapidly across different business models.

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We regret to inform that only shortlisted candidates will be notified. We wish you the best of luck.

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