Assistant Manager - Shared Services Center

Job Role:

· Client Management

• Serve as a primary point of contact for client escalations, ensuring timely communication and high-quality service delivery.
  
• Coordinate the preparation and review of specific accounting reports, tax filings, and compliance documents.
  
• Address client inquiries, resolve issues, and maintain strong, long-term relationships.
  
• Support onboarding of new clients
  

· Process Improvement & Operational Efficiency

• Evaluate existing workflows and identify opportunities to streamline processes.
  
• Implement best practices in documentation, reporting, and client communication.
  
• Support the adoption of new technologies, accounting tools, and automation initiatives.
  
• Keep up to date with accounting and tax developments to ensure the team is properly equipped with this
  

· Team Leadership & Coordination

• Supervise juniors (Team Leaders, Accountants) and support staff, providing guidance, training, and performance feedback.
  
• Allocate workloads, monitor progress, and ensure deadlines are met across accounting and tax projects.
  
• Foster a collaborative, accountable, and growth-oriented team culture.
  

· Financial Tracking & Invoicing

• Oversee invoicing cycles, ensuring accuracy, timely issuance, and proper follow up on outstanding payments.
  
• Track project budgets, internal costs, and revenue forecasts to support financial planning.
  
• Assist in preparing monthly and quarterly financial performance reports for management.
  

· Compliance & Quality Assurance

• Ensure all accounting and tax work adheres to regulatory requirements and internal quality standards.
  
• Support audits and maintain accurate, organized records.
  
• Stay updated on relevant tax laws, accounting standards, and industry changes.
  
• Identify any control deficiencies and propose changes
  

· Liaison for cross departmental work

• Working with different departments within the wider organization to deliver specific projects
  
• Supporting the wider IFZA Organization with ad-hoc requests, related to accounting and tax.
  

Requirements

• Qualified CA/ACCA professional with minimum 7-8 years’ accounting experience with at least 2 year experience in managing a team size of 6+
  
• Excellent communication skills in English, any additional language will be a plus.
  
• Highly competent in the fundamentals of accounting (IFRS knowledge)
  
• In depth knowledge of UAE VAT and Corporate Tax knowledge
  
• Proven project management skills with a process orientated mindset
  
• Expertise in Technical accounting
  
• Prior working knowledge in ERP systems
  

Benefits