Assistant Manager - Service Now

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job description for Assistant Manager ServiceNow

Company Overview

Everise is a unique provider of outsourced customer management solutions, with over three decades of experience. We strive to create Fans, not just satisfied clients and customers, by applying unconventional thinking, deep domain expertise, and technology-driven solutions.

Job Profile

Job Title: Assistant Manager ServiceNow
Duration: Permanent
Location: India – Remote
Department: Enterprise Applications

Roles and Responsibility

• Design, develop, and implement ServiceNow applications and modules (ITAM/ITOM/HAM/SAM/Etc…) to meet business requirements.
• Collaborate with stakeholders to gather requirements and provide technical guidance on ServiceNow functionality.
• Develop custom workflows, integrations, and data models using ServiceNow's scripting language.
• Troubleshoot and resolve issues related to ServiceNow application performance and data integrity.
• Provide training and support to end-users on ServiceNow applications and features.

Job Requirements

• Strong understanding of ServiceNow's architecture, features, and best practices.
• Experience with ServiceNow scripting languages such as JavaScript and HTML.
• Knowledge of integration frameworks such as REST APIs and web services.
• Familiarity with database management systems such as SQL.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.