Assistant Manager Operations

About Us

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners.

1. JOB DETAILS:

Position Title: Assistant Manager Operations
Reports to: Senior Operations Manager or Head of Planning and Engineering
Division: Real Estate
Department: Asset Mgmt Services & Solution

2. POSITION SUMMARY:

The Assistant Operations Manager is responsible for supporting the Operations Manager in the delivery of facilities and asset management services across assigned properties. The role assists in coordinating outsourced service providers, monitoring service quality, and ensuring compliance with organizational policies, UAE regulations, and health and safety standards. This position is designed as a development pathway toward full operational management responsibilities.

3. JOB DIMENSIONS:

Number of Staff Supervised

• Direct Reports: None (may oversee supervisors or technicians for specific tasks if assigned)
• Total Reports: Individual contributor with limited supervisory scope

4. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

Key Accountabilities

• Assist the Operations Manager in daily operations of facilities and property services.
• Coordinate with outsourced FM vendors to support SLA/KPI compliance.
• Conduct routine inspections and report service gaps or compliance issues.
• Maintain operational logs, records, and performance data for management reporting.
• Support the resolution of tenant service requests and operational complaints.
• Monitor and report on operational budgets under guidance of the Operations Manager.
• Assist in the implementation of sustainability and energy-saving initiatives.
• Support operational risk assessments and ensure adherence to HSE requirements.
• Provide administrative and coordination support for operational projects and reports.
• Gain practical exposure to asset and FM operations as part of career development.

5. KEY TECHNICAL SKILLS AND KNOWLEDGE

Skill

Description

Proficiency Level

Facilities Operations Support

Assist in daily FM service delivery under guidance.

Intermediate

Vendor Coordination

Work with service providers to maintain SLA/KPI compliance.

Intermediate

Inspection & Monitoring

Conduct site checks and report non-conformities.

Intermediate

Tenant Service Support

Assist in resolving tenant requests and concerns.

Intermediate

Compliance & HSE Awareness

Apply health, safety, and regulatory requirements in daily activities.

Basic

Budget Tracking & Reporting

Monitor expenditures and variances under supervision.

Basic

Sustainability Support

Contribute to environmental and energy efficiency initiatives.

Basic

Systems & Tools Proficiency

Use CAFM, ERP, and FM reporting systems.

Intermediate

6. COMMUNICATIONS & WORKING RELATIONSHIPS:

• Internal: Operations Manager, Engineering, Contracts & Budgets, Property Management, Finance.
• External: FM vendors, service providers, tenants, contractors, regulatory authorities.

7. CONTEXT, WORK ENVIRONMENT & DECISION-MAKING AUTHORITY:

• Operates under close supervision of the Operations Manager.
• Provides input and recommendations but decisions are made at manager level.
• No independent budget authority; contributes to efficiency by monitoring and reporting.

8. FINANCIAL RESPONSIBILITIES:

• Supports budget tracking and reporting activities.
• Helps ensure value-for-money service delivery by monitoring vendor performance.

9. SELECTION CRITERIA:

Essential

• Bachelor’s degree in Facilities Management, Engineering, or Business Administration.
• 3–5 years’ experience in facilities or operations management, OR entry-level with strong academic qualifications.
• Basic knowledge of FM operations, vendor management, and HSE requirements.
• Familiarity with outsourced service provider environments.

Desirable

• Master’s degree in Facilities Management, Engineering, or MBA.
• Professional certifications (e.g., IFMA, IOSH, CFM).
• Experience with CAFM or ERP systems.

Note:

This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.

Our Values

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer-centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.