Assistant Manager (Operations Assistant) - Madison County, IL
FCB Banks · FCB Highland Bank ·
- Employment
- Full time
Assistant Manager (Operations Officer) - Madison County, IL
Classification:
Non-Exempt / Hourly
Non-Exempt / Hourly
Job Type:
Full-Time
Full-Time
Location:
Madison County, IL
Reports To:
Location Operations Officer
ABOUT US:
FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.
JOB SUMMARY:
The Operations Assistant supports the Operations Officer in the leadership, administration, and daily operation of the location. This position is responsible for supervising location employees, ensuring operational excellence, maintaining regulatory compliance, fostering an exceptional customer experience, and assisting with the achievement of location goals. The Operations Assistant serves as the operational leader of the location, coaches and develops employees, oversees daily location activities, and assumes responsibility for location operations and personnel in the absence of the Operations Officer.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Leadership & Employee Development
- Supervise, coach, and develop location employees through ongoing training, performance feedback, and mentoring.
- Assist the Operations Officer with employee onboarding, scheduling, performance evaluations, corrective action, recognition, and employee development.
- Coordinate daily workflow and staffing assignments to ensure operational efficiency and exceptional customer service.
- Foster a positive, collaborative work environment that promotes teamwork, accountability, and employee engagement.
- Monitor employee performance and ensure adherence to Bank policies, procedures, and service standards.
- Act on behalf of the Operations Officer during planned or unplanned absences.
Location Operations & Compliance
- Oversee daily location operations to ensure compliance with Bank policies, procedures, internal controls, and regulatory requirements.
- Supervise teller operations, cash management, vault administration, ATM balancing and servicing, location balancing, and dual-control procedures.
- Review and approve operational reports, exception items, overrides, and transactions within assigned authority.
- Monitor balancing discrepancies, operational exceptions, audit findings, and risk items while ensuring timely resolution.
- Ensure compliance with BSA/AML, CIP, OFAC, Regulation CC, Regulation E, Regulation DD, privacy requirements, and other applicable banking regulations.
- Assist with internal audits, examinations, security procedures, business continuity planning, and fraud prevention initiatives.
Customer Experience & Relationship Banking
- Provide leadership in delivering exceptional customer service and relationship banking.
- Assist customers with complex deposit accounts, account servicing, consumer banking products, and escalated customer concerns.
- Coach employees on customer conversations, referral generation, and relationship-building techniques.
- Support location sales, referral, and customer retention goals through employee coaching and individual production.
- Participate in community events, networking opportunities, and business development activities to promote the Bank.
Administrative Responsibilities
- Assist with location reporting, operational monitoring, and performance metrics.
- Monitor employee training completion and regulatory education requirements.
- Recommend operational improvements that enhance efficiency, service quality, and risk management.
- Maintain location security standards, equipment, and operational readiness.
- Complete administrative duties and special project as assigned.
General Responsibilities
- Maintain confidentiality of customer and employee information.
- Demonstrate professionalism, integrity, accountability, and sound judgment.
- Support the Bank’s mission, values, and strategic objectives.
- Perform other duties and responsibilities as assigned.
TECHNICAL SKILLS & REQUIREMENTS:
- Advanced knowledge of retail banking operations, location procedures, and operational controls.
- Expertise in teller operations, vault administration, ATM balancing/servicing, location cash management, and balancing procedures.
- Proficiency in consumer and commercial deposit account opening, servicing, and documentation.
- Strong understanding of banking regulations, including BSA/AML, CIP, OFAC, Regulation CC, Regulation DD, Regulation E, and related compliance requirements.
- Proficiency with banking software, Microsoft Office applications, operational reporting systems, and digital banking platforms.
- Strong leadership, coaching, conflict resolutions, organizational, and decision-making skills.
QUALIFICATIONS:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Finance, Management, or a related field preferred.
- Three (3) to five (5) years of progressively responsible retail banking experience.
- Demonstrated leadership or supervisory experience preferred.
- Proficiency in consumer and commercial relationship banking and location operations.
- Strong understanding of operational risk management and regulatory compliance.
- Excellent communication, interpersonal, organizational, and customer service skills.
- Ability to effectively lead, coach, and develop employees while managing multiple priorities.
WORKING ENVIRONMENT & DEMANDS:
- Work is performed primarily in a professional office and retail banking environment with frequent customer and employee interaction.
- Ability to work during the Bank’s normal operating hours (Monday through Friday 8:00 am – 6:00 pm; Saturdays on rotation 8:00 am – 12:30 pm). Occasional evenings and weekends required for community and networking events.
- Frequent use of computers, telephones, office equipment, and banking technology.
- Frequent verbal and written communication with customers, employees, and external business partners.
- Ability to sit, stand, walk, bend, reach, and perform repetitive hand movements throughout the workday.
- Ability to move throughout branch and administrative office locations and occasionally travel between Bank facilities, meetings, training sessions, and community events.
- Ability to lift, carry, push, or pull up to 25 pounds of supplies, cash, office materials, or equipment
- Ability to prioritize multiple responsibilities, adapt to changing business needs, and maintain accuracy in a fast-paced environment with frequent interruptions.
- Ability to exercise sound judgment, maintain confidentiality, and professionally handle sensitive or confidential information.
- Occasional local travel required to support operational, training, business development, or community outreach activities.
BENEFITS:
- $21.00 - $27.00 annually, eligible for performance-based bonuses and incentives
- Health, Dental, and Vision Insurance
- Group Life Insurance (1x annual salary, 100% paid by the bank)
- Long-Term Disability Insurance (25% paid by the bank)
- Voluntary Life and AD&D Insurance
- Flexible Spending Account (FSA) and Dependent Care FSA (DCFSA)
- Employee Assistance Program, Travel Assistance, and Life Services Tool Kit
- Paid time off including Vacation, Personal, and Sick leave
- Partially-paid Parental Leave for eligible employees
- 401(k) with company match for eligible employees
DISCLAIMER:
The employee must be able to perform the essential functions of this position satisfactorily, with reasonable accommodation if necessary.
FCB Banks reserves the right to modify or assign other duties as needed.
Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.
Applicants have rights under Federal Employment Laws
Equal Employment Opportunity Poster
Equal Employment Opportunity Supplement
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
Equal Employment Opportunity Poster
Equal Employment Opportunity Supplement
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act