Assistant Manager - New Store Opening

frasersgroup · York, gb · 1 week ago

Seniority: Junior
Employment: Full time
Category: Management
Experience: 2+ years

The Role:

To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the RTW department, impacting the growth and profitability of this part of the business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Deputy Manager in their absence.

Key Responsibilities:

Financial Targets

To assist the SM in communicating the financial targets/performance to the rest of the team.
To support the sales team in achieving their individual targets
To support the SM in improving performance through business development initiatives and key relationship building.
To complete weekly trade reports, including key anecdotal information and missed sales/potential opportunities
To ensure tailoring-related costs are kept in line, monitoring monthly and taking immediate action if escalating.

Team Management

To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.
To ensure the team are carrying out effective and only necessary alterations on garments, and that the correct cost is charged on BC to the customer
To participate in a weekly meeting with the SM to discuss staff performance, training needs and set objectives for the coming week.
To hold monthly performance reviews with the team and provide feedback to the Store Manager.
To work with the SM to review and implement an effective weekly training schedule
To maintain close communication with the company’s HR representative.
To ensure all staff are well presented and portray the appropriate company image incorporating the brand values
To have a good knowledge of company employment expectations, and manage staff performance, with the support of GM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behaviour

Stock Management and Security

To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures
To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day
To manage the risks of external and internal theft
To assist the SM in ensuring the weekly cycle counts are executed, and results are escalated to the Store Manager and communicated to the team. Prompt action plan and training put in place to address poor results.
To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business
To ensure the shop floor layout is always commercially led, with exceptional standards and presentation
To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad hoc requirements are communicated to the relevant parties.
To support the SM with in-store events, ensuring they are well prepared and executed

Customer Service

To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
To continuously review customer service standards across the store, ensuring issues are addressed promptly and improvements made.
To solve problems and troubleshoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.

General

Any other duties as outlined from time to time by the
Work with all appropriate departments to arrange any in-store events
Provide any required refreshments (food and drink) to all retail and corporate guests

Requirements

Minimum of 2 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or previously.
Clear, concise, polite communication essential
Passionate about of all things tailoring, with a desire to increase this knowledge.
Proficient in English, both verbal and written.
Able to work under pressure, managing multiple scenarios at any given time, finding solutions
Immaculately presented
Punctual, flexible, and able to adapt to the needs of the business at short notice

Gieves & Hawkes/Frasers Group Benefits:

25 days' holiday plus bank holidays
Fearless 1200
Stakeholder Pension Scheme
60% discount in our full-price G&H stores &
20% discount in other Fraser Group stores
Managers Bonus scheme

How We Work

Our values shape every shift, every conversation, every decision:

Think Without Limits: Move fast, take bold action, and bring the team with you.
Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
Be Relevant: Stay connected to our people, our partners, and the planet.

Interest in this role is high, and once we find the right person, we close. Apply early so you don't miss out.

Explore more jobs