Assistant Manager

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities:

Operational Support:

- Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.

- Implement and enforce company policies and procedures to ensure efficient operations.

- Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.

- Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.

- Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

Customer Service:

- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.

- Assist management to resolve customer issues and complaints in a timely and satisfactory manner.

- Assist in training and guide staff members on delivering excellent customer service.

- Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

Staff Supervision and Training:

- Assist in training new team members.

- Provide ongoing coaching, guidance, and performance feedback to the crew members.

- Partnering with Site Manager on employee performance and productivity.

- Foster a positive and collaborative work environment, promoting teamwork and employee morale.

Safety and Compliance:

- Ensure employee compliance with all safety regulations and company policies while on duty.

- Conduct regular safety inspections and implement corrective measures as needed.

- Assist in training staff on safety protocols and procedures.

- Maintain accurate records of incidents, accidents, and safety-related activities.

Administrative Tasks:

- Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.

- Assist in budgeting and monitoring expenses to ensure financial targets are met.

- Assist in the customer claims process, including documentation, de-escalation, and approval/denial.