Assistant Manager - Business Operations – Ecommerce (B2B)

The Assistant Manager – Business Operations, Ecommerce (B2B) will be responsible for managing and executing end-to-end ecommerce business operations for key B2B/ecommerce partners. The role involves close coordination with external partners, internal stakeholders, warehouse teams, distributors, and other cross-functional teams to ensure smooth order processing, timely deliveries, efficient returns management, accurate reporting, and effective vendor portal operations.

The position requires strong operational capabilities, attention to detail, excellent stakeholder management skills, and the ability to manage multiple activities simultaneously in a fast-paced ecommerce environment.

Key Responsibilities

1. End-to-End Order Management

• Manage the complete order lifecycle, from stock offering and order confirmation to purchase order processing, system entry, distributor coordination, and final delivery.
• Ensure timely and accurate processing of partner purchase orders and coordinate with relevant internal and external stakeholders for order fulfilment.
• Monitor order status and proactively identify and resolve operational issues or delays.

2. Partner and Stakeholder Coordination

• Act as a key point of contact for assigned ecommerce and B2B partners for day-to-day operational requirements.
• Coordinate regularly with internal teams, distributors, warehouse teams, logistics partners, and external stakeholders to ensure seamless execution of business operations.
• Maintain effective communication with partners and ensure timely resolution of operational queries and concerns.

3. Vendor Portal Operations

• Manage and execute day-to-day activities across partner/vendor portals.
• Ensure timely updates, order processing, document uploads, and adherence to partner-specific operational requirements.
• Monitor portal-related activities and resolve discrepancies in coordination with relevant stakeholders.

4. Slot Planning and Delivery Coordination

• Plan and schedule delivery slots in coordination with ecommerce partners, warehouse teams, and logistics stakeholders.
• Ensure all required supporting documents and information are shared accurately and within the required timelines.
• Monitor slot adherence and support timely execution of deliveries.

5. Returns Management

• Manage the end-to-end returns process for assigned partners.
• Ensure timely creation and processing of Return to Vendor (RTV) documents in the internal system.
• Coordinate with relevant internal teams and partners to ensure accurate documentation and timely closure of return transactions.
• Maintain proper records and trackers for all returns-related activities.

6. Reporting and Business Tracking

• Prepare and maintain regular operational reports and trackers, including:
  • Order Tracker
  • Returns Tracker
  • Sales Tracker
  • Partner-wise operational reports
• Ensure data accuracy, timely updates, and effective tracking of key operational activities.
• Support the team with analysis and reporting requirements as required.

7. ERP and System Operations

• Learn and effectively manage relevant activities on GARPAC, Skechers' ERP system.
• Ensure accurate and timely system transactions and documentation.
• Develop a strong understanding of internal systems and processes to support efficient ecommerce operations.

8. Process Improvement

• Identify operational gaps, process inefficiencies, and recurring issues.
• Work with relevant stakeholders to improve processes, enhance operational efficiency, and strengthen controls.
• Support the implementation of standardized processes and best practices across assigned ecommerce partners.

Candidate Profile

Educational Qualification

• Postgraduate degree in Business Administration, Commerce, Supply Chain, Operations, or a related discipline preferred. Graduates with relevant experience and skills may also be considered.

Experience

• Minimum 4–5 years of relevant experience in Ecommerce Operations, B2B Operations, Order Management, Supply Chain Operations, or a similar business operations role.
• Experience in managing ecommerce marketplaces, key accounts, vendor portals, order fulfilment, or partner operations will be preferred.

Required Skills and Competencies

• Strong understanding of end-to-end ecommerce and business operations.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to prepare and maintain operational reports, trackers, and MIS.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• Good understanding of order management, delivery coordination, returns, and vendor/partner portal operations.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Willingness and ability to learn and operate internal ERP systems, including GARPAC.
• High level of ownership, accountability, and process orientation.

Key Attributes

• Strong stakeholder management and coordination skills.
• Highly organized with excellent attention to detail.
• Proactive approach towards identifying and resolving operational issues.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong sense of urgency and commitment to timelines.
• Customer and partner-focused mindset.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.