Assistant Manager, Business Analyst

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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PURPOSE
• Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
• Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals
• Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements
• Work with Group solution management and assist the solution design and requirement discussion

PURPOSE

• Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
• Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals
• Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements
• Work with Group solution management and assist the solution design and requirement discussion

KEY ACCOUNTAIBILITIES

• Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan
• Translate user requirements to functional specs, lead the team members to formulate solution proposal for the functions and make sure the proposal meeting countries’ requirements
• Communicate with different levels of stakeholders and influence their buy-in on the best-fit solutions
• Carry out feasibility study of requirements and functional specs with users and other functional stakeholders
• Participate into the system design review and collaborate with the development team to prioritize the development tasks.
• Periodical review and evaluate the product design to improve reusability ratio for different BUs.
• Coach team members to prepare solution proposal on requirement and functional specification.
• Build up a set of methodology to track daily, weekly, and monthly metrics and reports to improve the system performance.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Build and develop an insurance functions COE to ensure a sustainable support to countries.

KEY PERFORMANCE INDICATORS

KPI to enable Polaris strategy:

• Execute the Polaris strategy by respective initiatives to facilitate the digital and cloud-enabled transformations

• Increase the reusability of business solution and source code in the transformation process
• Improve better service availability for 24 x 7 support

Business indicators:

• Continuously improve FWD insurance product design
• Continuously improve FWD assessment/STP solution design and delivery management

Technical indicators:

• IT Support Employees per End Users: Ratio support employees vs end-users
• Manage to meet the preset standard per the IT Service Level Agreement (SLA)
• Manage to build high reusability rules design
• Continuously improve FWD system design
• Understand the user’s requirement
• Provide completed solution
• Deliver solutions and projects on time

EXTERNAL & INTERNAL CONTACTS

• GO solution team
• Local Market business user and project team
• GO transformation team
• CTC management team
• IT vendors

DECISION MAKING

• Recommendations on IT solutions, design & approach
• Define the business scope to fulfill the requirement

QUALIFICATIONS / EXPERIENCE

• Bachelor’s / master’s degree in computer science, computer engineering or equivalent experience.
• 5+ Insurance experience
• Experience on the insurance system and business analyst roles
• Ability to communicate and influence all levels
• Ability to transform customer requirements into technology requirements

KNOWLEDGE & TECHNICAL SKILLS

• Get familiar with agile SDLC environment.
• Excellent analytical and organization skills.
• Effective working in a team as well as working independently.
• Strong written and verbal communication skills.
• Ability to analyze issues, develop options, and solve problems, making architecturally sound decisions within the cost and risk parameters set by FWD.
• Developed written and verbal communication skills targeted at a diverse audience

• Customer Focus – Seek to understand the business needs and seek for regular response from the users
• People Management – Demonstrate awareness of own capabilities and development needs and support other’s development by sharing own experience and expertise
• Strategic thinking – Understand how own work aligned with broader team and department objectives. Able to plan own work priorities to achieve team targets and work and resolve problem quickly