Assistant Maître d'hôtel

Mandarin Oriental, Geneva is looking for a Assistant Maître d’Hôtel to join our Banquets team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a Fan of the Exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.

About the Job

Based at Mandarin Oriental, Geneva, within the Banquet Department, the Assistant Maître d’Hôtel is responsible for banquet service operations.

In this role, he or she assists the Banquet Operations Manager on the floor.

As Assistant Maître d’Hôtel, you will be responsible for:

• Verify that setup work complies with the event’s specifications
• Greet guests with a smile and manage the coat check
• Recruit temporary staff based on staffing needs and ensure they are properly supervised for each event
• Verify the menus (spelling, descriptions, dates, wines, etc.)
• Monitor and oversee service before and throughout the duration of the banquet
• Be familiar with the products being servedServe guests in accordance with the hospitality standards of a 5-star hotel, while meeting the expectations of the Mandarin Oriental Group and Swiss Deluxe
• Handle guest complaints according to the LQE procedure and refer complaints, as well as all guest feedback, to management.

As Assistant Maître d’Hôtel we expect from you:

• A passion for service and attention to detail.
• Previous service experience in a luxury hotel or fine dining environment preferred.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Fluency in English and French, another European language is a plus.
• A valid Swiss work permit or EU passport.

Our Commitment to You

• Learning & Development – Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.
• Health & Colleague Wellness – Finding the right work-life balance is essential. Your wellbeing matters to us — that’s why we offer health benefits and wellness programmes globally.

Local Benefits at Mandarin Oriental, Geneva

• A competitive salary and benefits package in line with the Swiss luxury hospitality market.
• Daily meals provided at our staff restaurant.
• Uniform provided and maintained by the hotel.

We’re Fans. Are you?