Assistant Installation Manager

Description

About Renewal by Andersen

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

Lead From the Field. Develop Teams. Deliver Exceptional Results.

At Renewal by Andersen, we believe our installation teams are the final and most important step in delivering an exceptional homeowner experience. That's why we're looking for an Assistant Installation Manager who is ready to lead from the front, support our installers, solve problems in real time, and help build a culture of quality, accountability, and excellence.

This is an exciting opportunity for an experienced installer, crew lead, foreman, or construction professional who is ready to take the next step into leadership. You'll work closely with the Installation Manager while gaining valuable experience in team development, operational leadership, customer satisfaction, and business management.

If you're passionate about quality craftsmanship, developing people, and creating great customer experiences, we'd love to meet you.

What You'll Do

As the Assistant Installation Manager, you'll help ensure installation projects are completed safely, efficiently, and to the highest quality standards.

You'll spend time in the field, warehouse, office, and customer homes, serving as a key resource for installers, subcontractors, homeowners, and operational teams.

Support Installation Operations

• Assist in coordinating daily installation schedules and field activities
• Conduct job-site visits to monitor quality, productivity, and customer satisfaction
• Troubleshoot installation challenges and provide technical support
• Ensure projects stay on schedule and meet company expectations
• Jump in and provide hands-on assistance when needed

Deliver an Exceptional Homeowner Experience

• Conduct homeowner walkthroughs and project follow-ups
• Address homeowner questions and concerns professionally and promptly
• Help ensure every customer receives a positive, memorable experience
• Partner with teams to reduce warranty issues and improve satisfaction scores

Coach and Develop Installation Teams

• Support onboarding and training efforts for new installers
• Provide coaching on installation best practices and quality standards
• Help subcontractors improve performance and efficiency
• Build strong working relationships with installation crews and field teams

Promote Safety and Compliance

• Lead by example and promote a safety-first culture
• Conduct job-site safety observations
• Reinforce company safety standards and regulatory compliance
• Support safety training and documentation efforts

Drive Operational Excellence

• Identify opportunities to improve efficiency and installation quality
• Support initiatives that reduce callbacks and warranty claims
• Monitor installation performance and quality metrics
• Partner with Operations, Warehouse, and Project Management teams to keep projects running smoothly

What We're Looking For

We're seeking a leader who combines construction knowledge, strong communication skills, and a passion for helping teams succeed.

You may be a great fit if you have:

• 3+ years of installation, construction, remodeling, or related industry experience
• Experience as a Lead Installer, Crew Lead, Foreman, or similar leadership role
• Knowledge of residential window and door installation practices
• Strong understanding of job-site safety requirements
• Excellent problem-solving and organizational skills
• Strong communication and customer service abilities
• Experience coaching, mentoring, or developing others
• Proficiency with Microsoft Office and mobile technology
• Valid driver's license with an acceptable driving record

Preferred Qualifications:

• OSHA 10 Certification
• Lead Renovator Certification (RRP)
• Experience managing subcontractor relationships

Who Thrives in This Role?

The most successful Assistant Installation Managers are natural leaders who enjoy helping others succeed.

They take ownership, remain calm under pressure, and aren't afraid to step into challenging situations to find solutions. They care deeply about quality, customer experience, and team performance.

They are known for:

• Leading by example
• Building trust and credibility
• Solving problems quickly
• Holding high standards
• Developing people
• Communicating effectively
• Driving continuous improvement

This Role Is For You If...

• You enjoy working in both the field and office.
• You take pride in delivering exceptional workmanship.
• You enjoy coaching and helping others improve.
• You thrive in fast-paced environments where every day is different.
• You want to grow into larger leadership responsibilities.
• You believe great customer experiences start with great teams.

What We Offer

• $24 - $27/hour
• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

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