Assistant Hotel Manager (f/m/d)

MEININGER Hotel Amsterdam City West

Full-time

Do you see yourself as a supportive & caring leader with an aptitude for fun? Get ready for your new adventure at MEININGER Hotel Amsterdam City West!

MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place.

We run more than 35 hotels in Europe's best cities—and counting!

YOUR TASKS

• Motivate the staff, ensures a pleasant and safe work climate and good cooperation within the team and with other colleagues

• To cooperate with the HR department to hire staff, to see the correct on- and offboarding process

• To take a lead in regular individual and team meetings, subsequently developing skills and knowledge through training and workplace exchanges

• Ensuring all work equipment and information required for providing the guests with the best possible service is available, in good condition continuously optimizes clear workflow and definitions

• You are using available tools to obtain feedback from guests: Analyzing and categorizing the feedback, derives activities, and implementing them in coordination with the Hotel Manager

• Attending the complaints from the guests that could not be solved by the team and ensuring that the guest is satisfied with the offered solution

• You see the optimal room distribution by means of conscientious occupancy optimization, coordinate the optimal allocation of group rooms in coordination with the Groups department

• Performing regular audits aligned with company standards, documenting them, and initiating corrective measures in coordination with the Operations Manager

• You are maintaining an inventory management system, overseeing stock-takes in keeping with the provided guidelines, and supporting the preparation of monthly closings

YOUR PROFILE

• You have a minimum of 3 years of relevant experience in leading a front office team or similar

• You enjoy leading a diverse, motivated team and are an inspiring personality

• You are experienced in working in a fast-paced work environment

• You are solution-oriented and convinced with your great commitment and entrepreneurial thinking

• You have leadership skills including: coaching, mentoring, feedback, and training

• You have strong proficiency with Microsoft Office suite and front office systems (e.g. Sihot, Fidelio)

• You have a very good command of written and spoken Dutch and English

WHAT MEININGER OFFERS

• Hospitality CLA+ salaries and benefits

• Pension gap package

• 25 holidays + 5 bonus days (1 for each year you stay with us)

• Corporate Volunteering (max. 2 days off per year)

• Regular get-togethers, celebrations and occasional parties (winter and summer team events)

• Quarterly evaluation rounds to make sure you’re still happy

• Possibility to join M-goal projects to develop personal and professional skills

• Staff Nights and Friends & Family discount

• Test & Rest new hotels

• Travel expenses

• Access to discount platform “BenefitsAtWork”

• The occasional opportunity to travel to support new openings or exchange programs

• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees

APPLICATION