Assistant General Manager

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

We are seeking an experienced Assistant Manager to join the Tailwind team! Tailwind is a rapidly growing company known for its commitment to innovation, growth, and excellence. We are committed to delivering exceptional dining and retail experiences to all travelers. As an Assistant Manager, you will be responsible for supporting the daily operations of our establishment, ensuring that our guests receive exceptional service and that our business runs smoothly. You will work closely with the General Manager to oversee staff, manage inventory, and maintain a clean and safe environment. Your ultimate goal will be to help us achieve our business objectives while providing an outstanding experience for our guests.

Tailwind encourages Veterans and Military family members to apply!

Responsibilities to Include but are not limited to:

• Partners with the GM to lead a rock star team.
• Ensure that all staff members are properly trained and equipped to perform their duties effectively.
• Maintain a clean and safe environment for guests and staff, adhering to all health and safety regulations.
• Assist in scheduling staff in their work assignments.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Responsible to monitor as well as take action to make sure food quality service standards are met.
• Responsible for verifying temperatures, judging appearance as well as taste of products, checking preparation methods to define quality.
• Minimizing loss misuse.
• Ensure safe, responsible and legal serving of all alcoholic beverages.
• Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program.
• Ensure stock levels are maintained by calculating inventory, ordering as well as retrieving supplies plus stocking by stooping, bending, lifting heavy articles reaching overhead.

Qualifications:

• Capable of working in a standing position for long periods of time.
• Capable of reaching, bending, and frequently lifting up to 50 pounds.
• Some weekend days are required as well as mornings and evenings.

Requirements:

• Must be able to pass background check.
• Management background in Food and Beverage.
• Strong kitchen and grill experience.
• Must have reliable transportation.

Benefits:

• Paid training.
• Employee discount.
• 401k
• PTO
• Health, Dental and Vision offered to Full time employees.

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.