Assistant General Manager, Inbound & Reverse Logistics

Position Summary:

The Assistant General Manager (AGM) – Inbound & Reverse Logistics is responsible for leading all inbound, returns, rebox (Special Projects), and slotting operations within a combined distribution and fulfillment center. This role ensures efficient product flow into the building, accurate inventory positioning, and effective processing of returned goods to maximize recovery and minimize loss.

The AGM serves as a key member of the site leadership team, driving operational excellence, team performance, safety, and continuous improvement across all assigned functions.

This role will report directly to the Sr. Director – Operations and is an on-site role at our Hodgkins, IL facility.

Key Responsibilities:

Inbound Operations Leadership

• Oversee all inbound receiving, unloading, and putaway activities
• Ensure timely and accurate processing of incoming shipments
• Partner with transportation and vendor teams to optimize dock scheduling and flow
• Monitor inbound KPIs including dock-to-stock time, accuracy, and labor productivity

Reverse Logistics & Returns

• Lead end-to-end returns processing, including inspection, disposition, and system updates
• Develop strategies to maximize product recovery and minimize write-offs
• Ensure compliance with company policies for damaged, defective, and customer-returned goods
• Drive continuous improvement in returns cycle time and cost efficiency

Rebox / Refurbishment Operations

• Oversee reconditioning, repackaging, and relabeling processes
• Maintain quality standards for items re-entering sellable inventory
• Partner with quality and merchandising teams to ensure product standards are met
• Optimize labor and workflows to balance speed and accuracy

Slotting & Inventory Optimization

• Own inventory transactions as leading indicators and overall FTZ inventory health.
• Own slotting strategy to maximize space utilization and picking efficiency
• Analyze product velocity, cube, and demand patterns to optimize locations
• Partner with outbound operations to align slotting with fulfillment needs
• Maintain accurate location control and inventory integrity

People Leadership

• Lead, coach, and develop front-line managers and supervisors across all functions
• Build a culture of accountability, engagement, and continuous improvement
• Drive performance management, succession planning, and talent development
• Ensure proper staffing levels and labor planning

Operational Excellence & Continuous Improvement

• Drive Lean / Six Sigma initiatives to eliminate waste and improve processes
• Identify and implement process improvements across inbound and reverse logistics
• Utilize data and metrics to inform decision-making and prioritize initiatives

Safety & Compliance

• Champion a safety-first culture across all teams
• Ensure compliance with all OSHA and company safety standards
• Conduct regular audits and implement corrective actions

Cross-Functional Collaboration

• Partner with Outbound, Transportation, Inventory Control, and IT teams
• Align inbound and reverse logistics priorities with overall site goals
• Support peak planning and execution across the building

Key Performance Indicators (KPIs)

• Dock-to-stock cycle time
• Inbound accuracy rates
• Returns processing cycle time
• Recovery rate/cost of returns
• Inventory accuracy
• Labor productivity and cost per unit
• Safety metrics (TRIR, near misses, etc.)