Assistant Front End Manager (62741)
HOMELAND STORES · Homeland Store 857 - Haskell, OK 74436 ·
- Category
- Frontend
An Assistant Front-End Manager at a Homeland grocery store in Haskell, OK supervises cashiers and baggers day to day — greeting customers, scheduling and training front-end staff, approving refunds/voids, and following opening/closing cash procedures. Tools are store systems: electronic cash registers, scanners, scales, and intercoms.
Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment? Apply here today!
Oklahomans Feeding Oklahomans.
Assistant Front-End Manager
Primary Responsibilities
- To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner
- To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary.
- To develop with approval of the store manager a weekly labor schedule for all front-end employees.
- To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately
- To bag customer purchases quickly and correctly
- To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.
- To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.
- To get change for cashiers and to approve checks, as well as refunds and voids.
- To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.
- To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot
- To ensure that store opening and closing accounting procedures are followed
- To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.
- To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.
- Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
- Good interpersonal communications; models teamwork and STAR Customer Service
SUPERVISION RECEIVED: Assistant Front-End Managers report to Front End Manager and Store Manager