Assistant Director, K-12 Delivery Specialist

Assistant Director, K-12 Delivery Specialist

College Board - Operations

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Type:

• This is a full-time position

About the Team

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And, due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.

This team works closely with College Readiness Assessments (CRA) State Partner Success team as well as external stakeholders, primarily district assessment coordinators and school test coordinators. Internally, this team partners closely with other ADO team members as well as State and District Partnership (SDP) colleagues.

About the Opportunity

As a K12 Delivery Specialist within ADO, you are responsible for supporting implementation of a state’s SAT and PSAT assessment program. You will be an escalation point of contact for the state’s district and school test coordinators as they prepare and then deliver the assessment for their federal accountability measurement or other state legislative requirements. The K12 Delivery Specialist works closely with the CRA State Partner Success team and key ADO and Customer Experience partners to ensure a successful test administration at every eligible school in contract states. This includes providing trainings to district and school stakeholders and managing escalations from these stakeholders in a timely manner and within the specified guidelines for states as well as the policies of various internal departments.

You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.

In this role, you will:

Provide Assessment Delivery Support (65%)

• Serve as business contact between the schools and districts and internal College Board teams to address and resolve exceptions and/or escalated cases.

• Establish a strong relationship with the CRA State Partner Success team, SDP, and other College Board stakeholders, and external state partners.

• Assist State Success Manager at state DOE meetings and communicate formally and informally with internal and external stakeholders.

• Act as SAT and PSAT subject matter expert to provide guidance to district and school test coordinators.

• Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.

• Act as a voice of the customer during policy, process, and solutioning discussions.

• Lead and deliver all contractually required training sessions and remote office hours as needed with schools and districts.

• Respond to district and school inquiries via email and phone, providing on-site support as needed. Escalate issues to the State Success Manager or the SDP District POC as appropriate.

• Work within aggressive timelines and with extremely sensitive test administration-impacting cases.

• Design and implement manual processes to implement workarounds for exceptions and edge cases, as needed.

• Make recommendations to streamline or automate manual processes.

• When necessary, provide manual support for data entry and exceptions.

• Directly support the State Success Manager in creating customer-facing reports tracking readiness and testing window activities.

• Work closely and collaboratively with the State Success Manager, SDP District POC, and CRA Project Manager to adhere to delivery schedule.

• Assist State Success Manager, SDP District POC, and CRA Project Manager with risk and issue management.

• Manage interactions with Tech Support and Services for Students with Disabilities to ensure timely resolution of issues.

Facilitate Communication between Schools and Districts and College Board (20%)

• Communicate formally and informally about the assessment(s) and its status to people within and outside the CRA State Partner Success and SDP teams.

• Conduct training experiences and other “white glove” support on behalf of CRA State Partner Success and SDP teams.

Develop Processes and Methods of Continuous Improvement (15%)

• Identify patterns and trends in customer needs and propose solutions related to operational workarounds, field-level pinch points, and ideal approaches for delivering training and handling escalations.

• Contribute to process recommendations and assist in implemention during future administrations.

• Perform ad-hoc duties or tasks as assigned.

About You

• 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience, ideally as a former school or district testing coordinator or administrator.

• Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.

• Experience developing and leading training workshops and webinars.

• Ability to take initiative and contribute to building a stronger assessment program.

• Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.

• Experience with AI Tools (Claude) to develop tactical solutions.

• A strong desire to learn, improve, and continuously enhance customer engagement by leveraging feedback.

• The ability to effectively coordinate multiple responsibilities simultaneously, with a fast, flexible, cooperative work style and the ability to reprioritize as needed.

• Comfort working in ambiguity and displaying evidence of the ability to create clarity and a path forward.

• While travel is variable depending on school and district needs each testing cycle, candidates should have the ability to travel up to 50% of your time to school and/or district locations.

To qualify for this role, you must have:

• 3-5 years of related experience in K-12 education, assessment, or educational technology.

• Excellent organizational and communication skills with a keen eye for detail.

• Exceptional listening skills with a strong orientation toward customer service

• Experience with productivity and collaboration tools such as Microsoft Office, Salesforce, and Smartsheet.

• Experience with AI Tools (Claude).

• Ability to navigate multiple priorities in fast-moving environments.

• Willingness to travel 1-2x per month to College Board offices or on behalf of College Board business.

• While we will consider exceptional applicants from all locations, there is a preference for candidates based in Colorado.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Authorization to work in the United States for any employer

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

About Our Process

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What We Offer

At College Board, we offer more than just a paycheck: we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $48,000 - $80,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront—rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.

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