Assistant Director, Family Support and Development

CDAC is a Singapore self-help group dedicated to enabling upward social mobility for lower-income Chinese Singaporean families, through programmes spanning education, family support, and mentoring delivered across a growing network of centres islandwide.

Key Responsibilities

• Co-lead FSD's casework and family assistance programmes, ensuring service quality, compliance, and outcomes across a growing caseload

• Foster close, working-level collaboration between social work and education colleagues (and other disciplines as needed), so families receive joined-up rather than siloed support

• Support the Senior Director in translating CDAC's strategic priorities — including the Self and Relationships practice framework — into day-to-day departmental operations

• Supervise and develop Senior Managers and programme leads, building staff capability and sustaining high staff engagement while driving for outcomes

• Contribute to workforce and service planning as FSD scales in line with CDAC's 2030 growth plans

• Build and maintain outcomes measurement for family programmes, working with data and M&E colleagues to track impact beyond activity counts

• Represent FSD in cross-departmental and inter-agency discussions, including with government and community partners, advocating for families where needed

• Drive integration of FSD's work with Education and Mentoring under the One CDAC agenda, including shared referrals and a common Theory of Change

• Lead staff calmly and effectively through service incidents, complaints, or crises as they arise

• Manage departmental budget, reporting, and governance requirements — including compliance and risk management — in partnership with Operations and Finance

• Deputise for the Senior Director as required

Requirements

• Degree in Social Work, Psychology, or a related discipline; a recognised social work qualification is an advantage

• At least 8–10 years of experience in social service delivery, with at least 3–5 years in a leadership or supervisory capacity

• Demonstrated ability to foster multidisciplinary collaboration, ideally spanning social work and education or similar domains

• Ability to perform well under pressure, with a track record of driving outcomes while maintaining high staff engagement and morale

• Sound financial and budget management skills, including experience with programme funding and resource planning

• Working knowledge of compliance, risk management, and quality assurance practices in a social service setting

• Experience working within Singapore's social service ecosystem

• Strong analytical skills, with experience using data to inform programme and service decisions

• Excellent stakeholder management and communication skills, both written and verbal, in English and, preferably but not necessarily, Mandarin

A senior leadership role with genuine influence over the direction of a growing department, a clear pathway for career progression, and the opportunity to shape how a leading self-help group supports lower-income families in Singapore.