Assistant Community Manager - 74/89

SCOPE:

At Lakeshore Management, we are committed to creating communities that people are proud to call home. We are seeking a motivated and results-oriented Assistant Community Manager to lead community operations with a strong focus on sales performance, revenue growth, and overall community success.

This role is ideal for someone who enjoys balancing sales, operations, safety, and customer service in a fast-paced environment. The Assistant Community Manager plays a key role in supporting occupancy growth, operational compliance, safety initiatives, and delivering a high-quality experience for residents. Under the direction of the Community Manager and/or Regional Manager, the Assistant Community Manager provides administrative and operational support for the daily operations of the community, including resident relations, rent collection, compliance, safety, and sales and marketing activities. In the absence of the Community Manager, the Assistant Community Manager may assist with day-to-day operational functions as directed. This position has no supervisory responsibilities.

At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.

KEY RESPONSIBILITIES:

Operations & Financial Management

• Support the daily oversight of operations, including budgeting, rent collection, expense control, and vendor management.
• Support Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance.
• Ensure strong curb appeal, property standards, and operational efficiency.
• Support in preparing and submitting required financial and operational reports.

• “All duties and responsibilities must be performed in accordance with company policies, procedures, and all applicable local, state, and federal laws.”

Occupancy, Sales & Marketing

• Support in driving occupancy through marketing, leasing, and home sales activities.
• Support in managing the full prospect lifecycle: lead follow-up, appointment setting, tours, and closing.
• Execute outreach strategies to generate traffic and improve conversion.
• Oversee lease renewals and resident retention efforts.
• Track pipeline activity and adjust strategies to meet goals.

Resident Relations

• Serve as a point of contact for residents.
• Address concerns and resolve issues in a timely, professional manner.
• Promote a positive and welcoming community environment.

Leadership & Team Management

• Supporting the hiring, training, and development of team members.
• Set expectations and support in holding the team accountable for performance.
• Foster a collaborative, respectful, and results-oriented culture.

Maintenance, Safety & Compliance

• Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations.
• Coordinate with maintenance staff and vendors.
• Enforce community rules and company policies.

Projects & Asset Management

• Support in overseeing home inventory, installations, and capital projects.
• Support in ensuring projects are completed on time and within budget.
• Support continuous improvement of community assets.

*“This job description is not intended to be all-inclusive or comprehensive. Additional duties, responsibilities, projects, and ad hoc assignments may be assigned as needed to support operational, business, and organizational needs.”