Assistant Business Manager (IEA) Bayside South
WISE Employment · Oakleigh, VIC, AUS ·
- Employment
- Full time
- Category
- Management
Hello Bayside South... We’re Hiring!
We are seeking an Assistant Business Manager to support leading our team in Launceston, TAS!
Take that next step in your career at WISE!
The Assistant Business Manager is essential for achieving our goal of making employment opportunities accessible for everyone. As the Assistant Business Manager, you will support the Business Manager to lead the ESA with portfolio responsibility in claims and other activities that support success in the team. Your passion for excellence will see you manage industry leading processes and structures.
- Prepare and take all claims and progress fees across the ESA in an accurate and timely manner
- Schedule and Lead weekly claims meetings with relevant stakeholders i.e. JC, JSC, IEP, Central Claims, BM to maximise claims and build relationships
- Achieve outcomes and progress fees budget every month and maximise claim and retention rates.
- Utilise a detailed claims plan for every claim to monitor and maximise the claims progress for all customers in employment
- Manage the full wage subsidy process post negotiation
- Providing support to employers where customers are working
- Ensure auto OS claims are matched with appropriate support and evidence
- Within 7 days call all employers of anchored customers where consent is granted to offer support, build relationships and plan wage subsidy and evidence activities including local IEP brokered employers. Maintain regular contact and support
- Adhere to all compliance requirements
- Move between all sites in your ESA to ensure an even Leadership spread
- Ensure Customer Centricity is displayed at all sites for all customers
- Support the BM with key site responsibilities including but not limited to conducting customer interviews, new registration commencement, arranging pop ups and other customer attraction activities, liaising with CEET
- Assist in Leading Team daily buzz meetings
- Claims support on a permanent or temporary basis for other ESAs or sites may be requested at any time.
- Always behave in line with WISE Values
- Comply with WHS policies and procedures
- Deliver industry leading customer centricity to customers
- Support site growth by attending pop ups etc when required
- Experience in the management of processes and a proven track record in achieving excellence
- Excellent written and oral communication skills
- Commitment to continuous learning and professional development
- Demonstrate experience of achieving and exceeding Key Performance Indicators
- Hold or willing to obtain a Working with Children Check
- Full Drivers License and car
- Happy to travel to different sites within the Nepean region
- 2-3 years’ experience in service industries such as employment services; nursing; banking and finance; travel; hospitality; sales; retail and community services
- Current participation in WISE Employment's Emerging Leaders program
- Hold or are working toward relevant qualifications, for example Business Management, Community Services etc.
- Competent computer skills with the ability to learn and utilise new software and applications (ideally Microsoft 365)
About WISE...
At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.
As Australia’s largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.
Our commitment extends beyond finding work — we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.
For more than 30 years, WISE has helped individuals shape their own futures — creating lasting, positive change for themselves and their communities.
We are Inclusive!
WISE is recognised as an Inclusive Employer by the Diversity Council Australia". We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and/or Torres Strait Islander candidates.
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