Assistant Branch Manager

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you have a positive attitude, are a great leader and able to work at our Tonkel Rd. location, Fort Wayne, IN, full-time, 40 hrs/wk, with a rotating schedule of:

(Week A) Mon: 8:15am-5:15pm, Tues: 8:15am-6:15pm, Wed: 8:15am-11:45am, Thurs & Fri: 8:15am-5:15pm, & Sat: 8:45am-12:15pm

(Week B) Mon-Fri: 8:15am-5:15pm, & Sat: Off

Role

Responsible for assisting the Branch Sales Manager (BSM) with the overall management of respective branch activities, including sales and service, community leadership, human resource management, meeting goals and financial compliance standards, and increased branch profitability. Oversees the efficient execution of operational and lending processes within the branch, ensuring compliance with policies, procedures and regulatory compliance. Enhances the member experience by implementing member relationship sales strategies that drive growth and optimize branch performance to deliver seamless service and achieve financial success. Trains, directs and supervises branch staff, while maintaining a professional and cohesive work environment.

Major Duties and Responsibilities

20% Assist the BSM with managing direct reports to maximize monthly sales, meeting loan and deposit growth goals, increasing branch profitability, creating efficiencies, and the potential of the branch personnel of the credit union. This includes supporting the BSM in directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Assists with appraising performance and provide recommendations for staff promotion and termination, as appropriate. Provides leadership and development.

20% Acts as a loan liaison, between member and centralized underwriting department. Ensures loan requests are within established policies, limits and loaded properly before loan approval. Responsible for proper documentation and funding. Ensures that branch achieves assigned loan production goal by asking for a comfortable payment range and offering a fully protected loan. Demonstrates sales skills and abilities.

20% Assists the BSM with member engagement leading to growth and profitability of branch. This includes involvement in community engagement activities providing credit union awareness and establishing new business, creating positive member experience enhancing the member experience with the goal of retention and growth. Provides the best experience possible by ensuring members’ requests and questions are promptly resolved. This may include performing teller transactions and handling member complaints. Ensures members are informed of credit union services and policies. Counsels members regarding their financial needs and services requested. Troubleshoots and resolves internal and external inquires.

15% Assists BSM to ensure branch personnel are well trained in all phases of their respective jobs. Assists in onboarding training of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training.

15% Ensures all branch transactions are balanced at the close of each day. Servicing ATMs as required. Oversees individual accountability for the handling of cash and assists in resolving balancing problems.

5% Maintain communications with RSM and Branch Experience management team.

5% Performs other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.