This is a second shift position working Tuesday-Friday from 12PM-11PM Eastern Time.
The ASO Threat Analyst Manager is a tactical, hands-on operational leader responsible for daily frontline execution across our global 24/7/365 Agentic Security Operations (ASO) team. You will lead a high-performing team of threat analysts triaging, investigating, and containing threats across a multi-tenant client base, operating directly alongside automated and agentic AI workflows.
While grounded in daily queue management and incident handling, you maintain a strategic perspective on service health. You will actively connect daily frontline operations with Detection Engineering, SOAR Engineering, and Threat Hunting, while partnering closely with Client Success to tackle chronic operational friction and noisy client environments. You will need situational awareness during tense client interactions to de-escalate friction and drive practical, collaborative solutions.
How you'll make an impact
Tactical Operations & Queue Governance:
- Own daily shift execution, queue hygiene, and alert velocity to meet strict client SLAs and SLOs across our ASO service delivery model.
- Supervise the human-in-the-loop operational interface, validating agentic AI triage outputs, enriched telemetry, and automated investigations for analytical rigor and accuracy.
- Conduct regular ticket audits and investigation spot-checks to ensure high-fidelity analysis, defensible evidence gathering, and crisp client-facing notes.
- Act as the primary operational escalation point, stepping in as tactical incident lead during critical (P1/P0) security events and client crises.
- Run disciplined shift handoffs, identify operational bottlenecks, and balance analyst workload across the floor.
- Lead tactical After-Action Reviews (AARs) to identify process breakdowns and immediate remediation steps.
Engineering & Hunting Feedback Loops: - Direct and mentor the Threat Analysis team, specifically Senior Threat Analysts, to own the working-level handoffs with Detection Engineering, SOAR Engineering, and Threat Hunting.
- Provide quality control and governance over analyst feedback, ensuring tuning requests, automation ideas, and hunt referrals make technical sense, address root causes, and align with operational standards.
- Engage directly with engineering and hunting leads only when escalations occur, blockers arise, or cross-team prioritization is needed.
- Define clear next steps, action items, and accountability loops across all teams to ensure feedback items are tracked to completion rather than lost in transition.
Consultative Client & Partner Engagement: - Read the room effectively during high-pressure client calls, gauging stakeholder temperament, adjusting communication style dynamically, and actively de-escalating tense situations.
- Partner tactically with Client Success Managers (CSMs) on at-risk or noisy accounts to review repeat alerts, agent health issues, and policy misconfigurations.
- Lead client-facing incident discussions with a calm, consultative posture, turning recurring operational friction into actionable security recommendations rather than repeatedly handling the same false alarms.
Team Coaching & Performance: - Mentor analysts on the floor through real-time investigation guidance, scenario walk-throughs, and technical quality reviews.
- Guide analysts in working effectively with autonomous and agentic tools, ensuring team members build strong critical-thinking and investigative skills rather than blindly trusting automated outputs.
- Manage shift schedules, coverage models, and on-call rotations to prevent analyst burnout in a high-tempo environment.
- Coach frontline analysts toward technical career milestones in threat hunting, detection engineering, and advanced incident response.
What we're looking for - 6 to 8+ years in Information Security, with strong technical foundations in threat analysis, network traffic analysis, or systems administration.
- 3+ years within an active SOC, MDR, or MSSP environment, including 1 to 2+ years in a tactical lead, supervisory, or senior escalation role.
- Strong situational awareness and proven experience de-escalating difficult client interactions, reading client sentiment under pressure, and steering conversations toward productive resolutions.
- Demonstrated ability to coach senior technical staff, delegating working-level tasks while maintaining quality control and cross-team alignment.
- Hands-on experience working in modern operational environments leveraging AI-assisted triage, SOAR playbooks, or agentic security workflows.
- Proven ability to run live incident triage and manage queue dynamics under pressure in a multi-tenant services model.
- Working knowledge of modern EDR/XDR and SIEM tools (e.g., Google SecOps, CrowdStrike, SentinelOne, Microsoft Defender/Sentinel, Splunk).
- Practical familiarity with the MITRE ATT&CK framework and common adversary tradecraft.
- Clear, adaptive verbal and written communication skills, comfortable briefing both frontline engineers and executive stakeholders.
- Bachelor's degree in a technical field or equivalent hands-on operational experience.
- Direct experience collaborating with Detection Engineering and SOAR automation pipelines.
- Practical knowledge of ITIL-aligned ticketing workflows (e.g., ServiceNow, Jira).
- Active certifications reflecting technical hands-on capability (e.g., GCIH, GCIA, CySA+, or vendor-specific platforms).
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What you can expect from Optiv
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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