ASAP | QA/Trainer | B2B Sales Operations | Onsite - Spark Cubao | Nightshift
Concentrix · National Capital Region, Philippines ·
- Category
- QA
- Experience
- 3+ years
- Company size
- 1000+
Splits time between training Concentrix's B2B sales team (onboarding, playbooks, 1:1 coaching) and running QA reviews of sales calls, demos, and emails until a dedicated QA team scales. Requires a solid B2B sales background and hands-on use of Salesforce, HubSpot, and Gong, onsite at Spark Cubao on a nightshift schedule.
ASAP | QA/Trainer | B2B Sales Operations | Onsite - Spark Cubao | Nightshift
QA/Trainer | B2B Sales Operations
Spark Cubao • Onsite
Job Description
The QA/Trainer will be responsible for training our sales team and future expansions, while also handling Quality Assurance functions until the team grows to a size requiring dedicated QA personnel. This dual role requires strong B2B sales experience.
Key Responsibilities:
- Conduct onboarding and continuous training for B2B sales team members on product, sales process, and best practices
- Perform QA reviews of sales calls, demos, and email communications to ensure quality standards and messaging alignment
- Develop training materials, sales playbooks, call scorecards, and coaching frameworks
- Provide 1:1 and group coaching sessions based on QA findings to improve sales performance
- Track and report on training effectiveness, ramp time, and QA metrics
- Establish QA processes and documentation to transition to a dedicated QA team as the company scales
- Collaborate with Sales Management to identify skill gaps and training opportunities
Qualifications:
- Bachelor’s degree in business, Communications, or related field
- Minimum 3 years of experience in B2B sales with proven performance
- Prior experience in sales training, enablement, or quality assurance preferred
- Strong knowledge of sales methodologies: MEDDICC, Challenger, SPIN, etc.
- Excellent verbal/written communication and coaching skills
- Proficient in CRM tools: Salesforce, HubSpot and call recording tools like Gong
- Analytical mindset with ability to use data to drive coaching
- Must be amenable to an onsite setup in Spark Cubao