As400 Production support

Company Overview

TECHCOM SOLUTIONS, founded in 2003, is a Singapore-based IT total solutions provider serving government agencies, MNCs, system integrators, educational institutions, and BFSI across Singapore and APAC. We specialize in outsourcing, managed services, and staffing solutions.

Job Summary

Provide Level 3 application and user support for the GMI vendor application running on the AS/400 system for a leading investment bank, ensuring smooth operation and maintenance.

Responsibilities

• Deliver Level 3 support for the GMI application by diagnosing and resolving complex technical issues to maintain system stability
• Provide user support by troubleshooting application problems and guiding users to effective solutions
• Apply technical knowledge of the AS/400 system to analyze and resolve system-related incidents impacting the GMI application
• Collaborate with cross-functional teams to coordinate support and maintenance activities for the GMI application
• Participate in onboarding domain training to deepen understanding of the investment banking environment and application context