Area Service Manager Passenger Cars - BYD South Sweden

About the role:

Due to the expansion of our successful European growth, BYD Europe is looking for an enthusiastic and self-driven regional aftersales representative for Passenger Cars. In this exiting position you will play an important role in supporting a selection of dealers and their service experience and aftersales activities in southern Sweden.

As the Area Service Manager, you are responsible for building and maintaining a strong and customer focused aftersales service level in the designated dealer network. You’ll support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and aftersales propositions. You will also be responsible to secure BYDs service processes and initiatives are implemented and followed in the service network. We are looking for someone to take care of our network in the southern parts of Sweden, so we expect you to live in Skåne or somewhere in the southern parts of Sweden.

This role reports directly to Aftersales Manager Sweden.

Role Responsibilities:

• Drive and support dealer partner’s service network management with service preparation, monitoring and managing the After Sales business plan and steering the dealer partner’s continuous service level improvement.
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after sales projects development, execution, and assessment.
• Ensures the localization and implementation of the BYD after sales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of our service network by timely training, tooling, and other supportive materials and programs.
• Owns and continuously improves all authorized repairers/service centers KPIs. In collaboration with our Swedish and European HQ, creates, implements, and ensures regular ad hoc performance reporting.
• Ensure implementation of our customer-centric approach and unique BYD customer experience at dealer partners. Customer satisfaction (NPS from service), collects and analyzes service/ maintenance data, assists partners to resolve customer complaints and negative feedback in time. Also support and monitor partners CX process improvement by a Voice of Customer focused supported by local call center set-up.
• As an expert in after sales, support and communicate with technical support, quality, parts and warranty team with critical issue handling, quality investigation and training arrangement.
• Working with dealer partners to achieve monthly, quarterly, and annual after sales objectives and KPI’s.
• Travels across the country as needed to support day to day after sales business and ensure close relationship with dealer partners. Any other reasonable duties requested by line manager.

Qualification requirements:

• Willing to travel on a very frequent basis within the region and abroad including potential trips to the Netherlands and China, indication 25% of your time.

• Bachelor or master degree working and thinking level, acquired by education or work experience.

• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.

• Organized with excellent communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.

• Excellent written and verbal communication skills in Swedish and English is a must, Chinese is a plus.

• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.

• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;

• Performance and experience based competitive remuneration;

• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.