Area Manager (Reverse Logistics)

Responsibilities

• Lead frontline warehouse operations for the Reverse Logistics department, ensuring consistent, predictable process execution (quality and adherence over speed/throughput)
• Directly manage 20–30 associates and a supervisor, including performance management, staffing coordination, and ensuring behavioral and process standards are upheld
• Own adherence to operational standards including 5S implementation, labor planning, and process consistency
• Serve as liaison and subject matter expert for Reverse Logistics-related processes across warehouse network
• Manage and maintain operational tools and systems, including updating backend configurations, questionnaires, and workflows to improve associate efficiency
• Oversee and collaborate with a network of downstream liquidation partners, ensuring proper inventory flow, recovery value optimization, and brand stewardship
• Analyze recovery value, product disposition decisions, and process outcomes to balance financial impact with brand standards and operational efficiency
• Build and improve reporting processes —getting hands-on with analytics and process design rather than relying solely on ticketing or external teams
• Provide partial shift flexibility (salary role), including potential split schedule coverage to support future night shift operations.

Qualifications

• Experience managing teams (ideally 20+ employees), with demonstrated success in frontline leadership within warehouse, manufacturing, or operations environments.
• Excellent multi-tasking skills with the ability to prioritize
• Strong analytical mindset with ability to evaluate processes, interpret data, and drive measurable process improvements with financial impact.
• Experience building or improving tools, systems, or workflows—preferably with demonstrated math/science-based process optimization.
• Exposure to data analytics tools (e.g., SQL, data visualization platforms); ability to work with backend systems and understand system architecture is preferred.
• Background in supply chain, operations, industrial/operations engineering, manufacturing, or related technical disciplines (Purdue supply chain/operations programs noted as strong pipeline).
• Demonstrated ability to walk into ambiguous or developing environments and “build” processes rather than operate within fully mature systems.
• Comfort balancing operational execution with strategic thinking—particularly in reverse logistics, recovery value analysis, and liquidation networks.
• Strong partnership and communication skills to collaborate cross-functionally and manage nuances across facilities and external partners.
• Flexible- Embraces Change
• Problem Solver
• Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail

Physical Demands

• Ability to walk or stand for 8-10 hours
• Ability to lift up to 50 lbs by hand
• Pallet jack experience (electric or non-electric)
• Pull, push, bend, kneel, crouch
• OT required during peak season (25-30% of the time)

Benefits

• Medical PPO and HSA with employer match plan options
• Dental, Vision, STD, Supplemental Insurance plans
• Company Paid LTD and Life Insurance
• 401K match - Match 100% up to 3% and 50% from 3.1% - 5%
• 4 weeks of PTO, accrued semi monthly
• 8 company paid holidays
• Paid bereavement
• Stocked marketplace with late-night meal options
• Product Giveaways