Apprentice Field Service Technician, NF-03/RPT

It is the applicant's responsibility to read all sections and associated links in this announcement. Supports ARMP by collecting and documenting cash from gaming equipment, verifying jackpots, and maintaining records. Cleans, troubleshoots, and performs minor repairs on machines, installs upgrades, assists with equipment and network support, and coordinates with ARMP staff and partners.

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Works under the direct supervision of the field operations manager and/or supervisory technician in support of the Army Recreation Machine Program (ARMP). Performs all required cash collections of gaming and non-gaming equipment using a data collection device or handwritten documents. Performs automated cash machine (ACM) count-downs and fills. Counts and records all coin and currency counts in the presence of a location representative. Checks, verifies, and records all machine bookkeeping data and prepares all required drop documentation. Upon completion of collections and fills, ensure that all data uploads are complete, documentation is accurately prepared, and it is filed as established by the field office operations manager. Verify, process, and authorize payment of gaming machine jackpots, ensuring all required documentation is completed and filed. Performs cleaning of all gaming and non-gaming equipment as directed by, and under the supervision of, the field office operations manager, the supervisory technician, or the regional manager. Troubleshoots and performs minor repairs on gaming and amusement equipment, ACM, card dispenser (ITC), and associated peripheral equipment under the direct supervision of the field office manager, the supervisory technician, or regional manager. This includes, but is not limited to, setup options, monitor adjustment, troubleshooting, and operational inspections. Upgrades and installs game conversion kits on existing gaming and non-gaming equipment. Assists with the installation, support, and maintenance of all ARMP-operated equipment. This includes but is not limited to FIS and PIS networks under the direct supervision of the field office manager, the supervisory technician, or regional manager, and in coordination with other ARMP departments. Moves and installs all field operation equipment. Serves as a liaison between internal ARMP departments, outside agency representatives, and the field office operations manager. Performs other duties as assigned.