Applications Analyst - Sharepoint Enterprise Portal

JOB DETAIL

Part A: Job Specification

Job Purpose

• Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.

Reporting and Relationships - I

• Reports to Team Lead or Section Head.

Internal

• Regular contact with IT Peers and Team Leads/Section Heads.
• Regular contact with end users for supported applications.
• Regular contact with contractors and technical teams.

External

• Regular contact with industry vendors.

Reporting and Relationships - II

Job Context & Major Challenge(s) - I

• Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
• Timely resolution of any issues and ensuring operational and project KPIs are met.

Job Context & Major Challenge(s) - II

Financial Dimension

• As defined for this job level in the Delegation of Authority and/or approved budget.

Generic Accountabilities - All Employees

Safety Health & Environment

• Ensure all activities are undertaken in compliance with Company Safety, Health and Environment and Quality policies, regulations and standards.

Qatarization Program

• Contribute to the development of Qatari employees. This accountability is a condition of employment for expatriate employees

Firewall Compliance

• Ensure all activities undertaken comply with anti trust and competition laws and the Company firewall policies and procedures

Key Job Accountabilities - I

• Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
• Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers.
• Monitor progress of requests for support and ensure users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
• Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs.
• Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies.

Key Job Accountabilities - II

• Develop, interpret, and execute test plans to verify correct operation of completed software.
• Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
• Participate in meetings with stakeholders and assists in presenting issues and solutions.
• Ensure compliance with information security policies, procedures, and standards.
• Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.

Key Job Accountabilities - III

Part B: Person Specification - Minimum Requirement

Qualifications

• Bachelors degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline.

Knowledge and/or Experience - I

• 5 years IT experience.
• Competent knowledge in core skill applications, tools, and techniques.
• Conversant with relevant IT national and international standards.
• Demonstrated experience in project management.
• Demonstrated experience in IT support environment.

Knowledge and/or Experience - II

Technical and Business Skills - I

• Excellent written and spoken English.
• Strong project management skills.
• Strong analytical problem-solving skills.
• Specialized technical expertise and broader IT knowledge.
• Compliance to risk, security, and continuity management principles.

Technical and Business Skills - II

Technical Competencies

TEC-Access Control Systems

TEC-App. Development Methods,Techniques,Std.

TEC-Application Development Tools

TEC-Application Systems

TEC-Business Analysis Techniques

TEC-Cloud/ Virtualisation

BEH-Communication / Information Sharing

TEC-Configuration Management

TEC-Corporate,Industry,Professional Standard

TEC-Data Handling

TEC-Database Architecture

TEC-Database Modelling and Design Tools

TEC-Database Software

TEC-Design Principles

TEC-Development Approach

BEH-Ethics and Integrity

TEC-Graphical User Interfaces (GUI)

TEC-Information Modelling Tools

TEC-Information Retrieval Tools

TEC-Information Visualisation & Presentation

TEC-Infrastructure/System Security

BEH-Initiative / Commitment

BEH-Innovation

BEH-Interpersonal Skills

BEH-Job Knowledge

TEC-Network Data Security

TEC-Operating Systems

TEC-Operational/Service Architecture

BEH-Planning and Organising

BEH-Problem Solving

TEC-Programming Languages

TEC-Proof of Concept and Prototyping

BEH-Quality / Quantity of Work

BEH-Service Orientation

BEH-SHE Understanding

TEC-Software Testing

TEC-Structured Reviews

BEH-Supervising & Coaching Others

BEH-Teamwork / Supporting Others

BEH-Trust and Empowerment