Application Support Specialist / Systems Administrator

C3EL · Scott AFB, IL · 2 weeks ago

Employment: Contract
Category: Devops
Experience: 5+ years
Visa sponsorship: No

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C3EL is hiring an Application Support Specialist / Systems Administrator on-site at Scott AFB, IL to provide DoD-wide application support: user account administration, troubleshooting, trouble-ticket management, migrations, and documentation for contract-writing and business systems. Requires U.S. citizenship, a Secret (or higher) clearance, and DoD/federal support experience.

Description:

C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.

Primary Responsibilities:

Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
Provide organizational-administrator support for contract writing and other business applications as assigned.
Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
Participate as an application SME in recurring or ad-hoc meetings when required.

Required Qualifications:

U.S. Citizenship.
Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

Hands-on experience with SPS/PD2 and/or ECWM.
Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
DoD contracting or acquisition-system support experience.
Previous DISA support experience.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Application Support Specialist / Systems Administrator

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