Application Support Specialist
Digital Appointments · Holborn, Central London ·
- Work mode
- Hybrid
- Category
- Support
Salary: £40,000 - 45,000 per year
Requirements:- Proven experience in an application support, systems support, or similar technical role
- Strong, hands-on Linux experience, including command-line use, process management, and troubleshooting system-level issues
- Solid Python scripting skills, with the ability to write, read, and maintain scripts for automation and problem resolution
- Experience supporting data platforms, data pipelines, or similar data-focused technical environments is highly desirable
- Familiarity with monitoring and alerting tools such as Grafana, Prometheus, Nagios, or similar
- Experience with SQL and database troubleshooting is advantageous
- A methodical, analytical approach to problem solving with strong attention to detail
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders
- Based within commuting distance of Aylesbury or Milton Keynes for hybrid working requirements
- Provide application support for a leading data platform, taking ownership of incidents, problems, and service requests through to resolution
- Diagnose and troubleshoot complex technical issues across Linux-based environments, identifying root causes and implementing effective fixes
- Write, maintain, and optimise Python scripts to automate processes, improve system performance, and support operational efficiency
- Monitor platform health and performance, proactively identifying and addressing potential issues before they impact the business
- Work closely with development and infrastructure teams to manage releases, deployments, and configuration changes
- Produce clear and accurate technical documentation, including runbooks, incident reports, and knowledge base articles
- Liaise with internal stakeholders and third-party vendors to manage and resolve technical issues effectively
- Contribute to the continuous improvement of support processes, tools, and practices
- Grafana
- Support
- Linux
- Prometheus
- Python
- SQL
More:
We are a well-established and highly regarded data platform company near Aylesbury and Milton Keynes, Buckinghamshire, offering a fantastic hybrid role in a dynamic, data-driven environment. We provide the opportunity to join a leading business at an exciting stage of growth, with a technically challenging and varied role, great benefits, and a collaborative, supportive team environment where your technical expertise will be truly valued.
last updated 39 week of 2026