Application Support Engineer at NETS – Braddell | Jobyssey

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Team and Position Overview

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.
The IT Operations department is regarded as BCS’s backbone, overseeing the day-to-day operations, maintenance, and support of IT systems and infrastructure that ensure the continuous delivery of BCS applications. This includes the management of data center operations, application monitoring and Level incident management support, ensuring the systems are always available, secure, and compliant.
The Application Support Engineer will provide 24x7 operational support to ensure the stability of environments, monitor alerts, and perform incident and problem management. The incumbent will also participate in application deployments and assist external parties, e.g. addressing regular production related queries and RFIs from MAS, banks, auditors and other BCS users.

Key Responsibilities
• Operating, maintaining and developing bug fixes of the eGIRO portal
• Manage and resolve application incident tickets end-to-end, from initial investigation through to closure
• Troubleshoot, diagnose, and resolve application-related issues in a timely manner to minimise business and customer impact
• Perform root cause analysis and post-incident reviews to identify underlying issues and prevent recurrence
• Document solutions, workarounds, and known issues for knowledge sharing and future reference
• Collaborate closely with development, infrastructure, and other support teams to resolve complex issues and implement long-term fixes
• Support operational activities including day-to-day application monitoring, deployments, and environments support
• Escalate critical or unresolved issues to higher-level support teams and proactively track progress to resolution
• Provide regular status updates and incident reports to technical leads and management
• Ensure support services are delivered in accordance with agreed SLAs, including 24x7 support where required
• Participate in application enhancements, testing, and documentation to improve system stability and supportability
• Assist in addressing production-related queries and requests from internal stakeholders, auditors, banks, and regulators where applicable
• Provide regular and timely updates on work status to team members, users, and customers
• Prepare, maintain, and update project, change, and operational documentation in accordance with established standards
• Support application testing and investigation activities in non-production (testing) environments
• Assist in annual industry testing and regulatory testing activities, including VAPT (Vulnerability Assessment and Penetration Testing), APT (Application Penetration Testing), and APIPT (API Penetration Testing), across test and production environments
• Support application deployments to testing and production environments in accordance with change management procedures

Requirements
Education and Experience
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
• Minimum 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Skills and Knowledge
• Good working knowledge on ServiceNow development and configuration tools, including Business Rules, Client Scripts and Update Sets
• Experience managing SQL databases across Production, UAT and SIT environments (e.g., PHPMYAdmin or equivalent tools)
• Technically sound with at least 3 years of hands-on experience in Java, JS, ServiceNow Dev tools (Business Rules/ Client Script/ Update Sets)
• Experience supporting applications hosted on AWS including services such as CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS and API Gateway
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good understanding of Software Development Life Cycle (SDLC) and change management processes
• Strong troubleshooting and analytical skills
• Ability to work effectively under pressure in a production support environment
• Good communication skills with both technical and non-technical stakeholders
• Strong documentation and knowledge-sharing discipline

Professional Certifications
• ServiceNow Administrator certification is a plus

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)

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