Application Support Engineer (Multiple Levels)
emagine · Lisbon, Portugal ·
- Work mode
- Hybrid
- Category
- Support
emagine · Lisbon, Portugal ·
We are seeking Application Support Engineers (N2) to join operational teams focused on delivering support for critical banking applications within enterprise production environments. These roles are essential for ensuring operational stability, availability, and continuous improvement through effective production support, incident resolution, middleware administration, and infrastructure operations. Successful candidates will collaborate with infrastructure, application, and production teams, contributing to deployments, operational excellence, and service improvements while adhering to internal standards and DevOps practices.
Provide Level 2 application support for enterprise production environments.
Ensure operational stability, maintain CMDB documentation, and monitor application lifecycle, obsolescence, and vulnerabilities.
Analyze, troubleshoot, and resolve production incidents while coordinating escalations as necessary.
Perform operational recovery activities and support business-critical environments.
Configure, execute, and monitor batch processing using Control-M.
Supervise production workloads and proactively identify SLA breaches or abnormal executions.
Support operational scheduling activities and optimize batch execution chains.
Deploy, configure, and maintain application servers such as Tomcat, Apache, and JBoss.
Support application deployments and technical integration activities.
Monitor application availability and troubleshoot middleware-related issues.
Monitor and support secure file transfers using CFT / Connect:Express.
Investigate transfer failures and coordinate recovery activities.
Maintain traceability and reporting of production file exchanges.
Support Linux and Windows production environments.
Monitor cloud-based infrastructure hosted on AWS.
Support Kubernetes/OpenStack environments as applicable.
Participate in infrastructure monitoring and operational health checks.
Monitor application and infrastructure health using Dynatrace.
Manage incidents based on ITIL processes.
Produce operational reports and maintain technical documentation.
Enhance operational procedures and automation.
Participate in production deployments and change management.
Collaborate with development, infrastructure, and business teams to enhance application reliability.
Advocate for DevOps best practices, automation, and observability across environments.
Linux
Windows Server
Windows CMD / Shell
Apache
Tomcat
JBoss (depending on the team)
Control-M
CFT / Connect:Express
AWS
Kubernetes
OpenStack (depending on the team)
ArgoCD (depending on the team)
Dynatrace
ITIL
ServiceNow (nice to have for selected teams)
Strong analytical and troubleshooting skills.
Excellent communication and teamwork abilities.
Capacity to function in production-critical environments.
Proactive mindset focused on ongoing improvement.
Aptitude for managing priorities under pressure.
English: B1 minimum
French: A1 to B2 depending on the position
This position encompasses multiple levels (Junior, Experienced, Senior) in various operational teams, specializing in application support for critical banking technologies.